Episode 575: Horst Schulze Sets the Record Straight on The Origin of “My Pleasure” at Chick-Fil-A, The Secret to Staying Curious, Fit, and Contributing at Age 84, and The Power of Not Being Average

Ritz-Carlton co-founder Horst Schulze returns to the podcast to talk about how both Ritz-Carlton and Chick-Fil-A adopted the phrase ‘my pleasure’ to replace ‘you’re welcome,’ and why it matters. He also shares his secrets to staying curious, fit, and contributing…