Posts Tagged ‘responsibility’

Horst Schulze

CNLP 263: Horst Schulze with Lessons From the Ritz-Carlton on Coaching the Best From a Team When You Can’t Pay Top Wages, What Guests Really Want, How to Satisfy a Customer and What To Do With Customer Complaints

At age 14, Horst Schulze left home to start in the hotel industry in Germany. What he learned there became the foundation for introducing true luxury to America when he founded the Ritz-Carlton hotel chain.  In this wide-ranging and candid interview, Horst shares the strategies and secrets that made the Ritz-Carlton the premiere hotel chain…

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CNLP 257: Tyler Reagin on Leading a Large Organization When You’re Not a Detail Person and What It Takes to Become Self-Aware, Self-Accepting and Self-Confident in Leadership

Tyler Reagin meets thousands of leaders every year through the work he does as President of Catalyst. In this candid interview, he talks about what he’s seeing in today’s leaders, reflects on how he’s had to come to be at peace with his own limitations as a leader and why it’s so essential for every…

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CNLP 253: Kadi Cole on The New Rules for Men and Women in the Workplace and Creating A Culture that Leverages Female Leaders…Regardless of Your Theology

Here’s what’s so refreshing about Kadi Cole, often when the subject of female v. male leadership comes up, people tend to move into entrenched theological positions or stereotypes. Kadi doesn’t even come close to that. In this interview, Kadi shares cultural assumptions that hurt both men and women in leadership, talks about how to leverage…

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7 Ways To Beat Discouragement in Leadership

If you talk to most leaders long enough to get a real answer to ‘So how’s it going?” you will quickly discover that a surprising number of leaders are disheartened. Even discouraged. You know what thousands of leaders facing many different situations have in common?  They’re discouraged.  Sure, the problems are specific (and they provide fuel for the subjects I…

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