Chick-fil-A may have invented the chicken sandwich, but it’s almost equally well-known for outstanding customer service. Dee Ann Turner, a long-time Chick-fil-A executive and vice president, explains how they got customer service to be a brand characteristic and how they…
If a business was a person, many businesses would be considered narcissists. And narcissism is bad for business. That’s what Jeff Henderson argues in his new book, Know What You’re FOR. With retail sales declining, a cynical spirit abounding, and…
This is a guest post by Mark Clark, Senior Pastor of Village Church. I have the great opportunity to not only communicate as part of my job – as a preacher, writer, conference speaker, etc., – but actually help train up…
Clay Scroggins is back on the podcast with some fresh insights from his brand new book, How to Lead in a World of Distraction. In an open and vulnerable interview, Clay talks about how the pressures of leadership led to…
Are you losing your edge as a leader? And if you are, how would you even know? I’ve asked myself these questions more than once, and I think if you stick around in leadership for long, you have to ask…
There are so many deconversion stories away from Christianity these days. David Platt has seen some of the greatest suffering on earth and has again, recently, asked some of the toughest questions: In a universe governed by a good God,…
Today’s post is written by Tony Morgan, Founder of The Unstuck Group. Nearly every church leader I know is concerned with “closing the back door” at his or her church. But I’ve found the “front door” is usually the bigger issue.…
New York Times bestselling author, Max Lucado, talks about how he knew he didn’t have another ten years of senior leadership in him, why his passion has shifted, what causes happiness, and how to be happier. Plus, Max shares some…
A lot has changed in the last decade. In fact, things have changed so quickly it’s hard to remember how it used to be. For example, any idea what’s influencing how you think? Or let me ask it another layer…
This post is by Jenni Catron. Jenni is Founder and CEO of The 4Sight Group. Today’s leaders have the tools to grow things rapidly but lack the emotional and intellectual health to sustain it all. And the fallout is killing us. …
Tim Lucas mentally disconnected from the church at age 14, and never expected to be back…let alone plant a church. But as a Bible study Tim and his wife led grew into a church plant, Liquid Church New Jersey was…
I love productivity. I love accomplishment even more. In fact, I even have a course that will help you accomplish far more in less time. But the longer I live and lead, the more I realize that you can accomplish…