What do you do when you’re leading in the biggest crisis in our lifetime? In this special episode of the podcast, Carey talks to Jud Wilhite, Kevin Queen and Tricia Sciortino about the best practices in crisis management, virtual teams and how to make decisions when things are changing constantly.
Together, the panel has led through deep recessions, tornadoes, career transitions and virtual teams. The team talks about no matter how uncertain and negative as things are, how to find both answers and hope.
Welcome to Bonus Episode 21 of the podcast. Listen and access the show notes below or search for the Carey Nieuwhof Leadership Podcast on Apple Podcasts or wherever you get your podcasts and listen for free.
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3 INSIGHTS FROM JUD, KEVIN AND TRICIA
1. Cultivate a non-anxious presence in crisis
One of the best pieces of advice Kevin Queen ever received was that in crisis the greatest gift that a leader gives is a non-anxious presence.
The best ways to do that are by grounding yourself in prayer, accurate information and a team around you that can help you make the best decisions.
If you think about the leaders you most admire in a crisis, they carry a non-anxious presence too.
2. Wait to communicate until you have all the info
In the current crisis, things are changing so quickly that decisions that make sense at 8 a.m. are outdated by 3 p.m. Resist the urge to communicate too early.
Weigh the evidence, consult your team and make announcements in time, but not too far ahead of time.
Clarity beats certainty, and prematurely announcing your constantly changing plans undermines your authority.
3. Default to video with your staff
Now that all church and business leaders are leading virtual teams, Tricia Sciortino, CEO of BELAY, the largest virtual staffing company in America, suggests defaulting to video as your primary communication method.
Services like Zoom, Skype or even FaceTime make communication more human, more personal and more emotionally intelligent.
Quotes from Episode Bonus 21
I would say setting really clear expectations, overcommunicating, and mandating video will be the key places I would start if I was going to start working from home tomorrow. @triciasciortino Click To Tweet
I think once I get over that initial heartbreak of what a crisis is, I remember that the church, the faith community, we're made for moments like this. This is where we're at our best. @JudWilhite Click To Tweet
Looking for a key quote? More of a reader?
Read or download a free PDF transcript of this episode here.
HOW TO LEAD THROUGH CRISIS: A NEW FREE COURSE
The world is experiencing a series of unprecedented challenges, and you’re leading in the midst of it all.
I’ve got a brand new online, on-demand course, called How To Lead Through Crisis, that can help you lead your team, your church and yourself through the massive disruption.
The course is the gift from me and my team to you and leaders everywhere. In light of everything that’s going on, we decided to make it available 100% free.
Inside How To Lead Through Crisis, you’ll learn how to:
- Cultivate a non-anxious presence that inspires confidence and trust.
- Care for yourself so the crisis doesn’t break you.
- Master the art of fast-paced, clear decision making.
- Gather and interpret the most reliable data that will advance your mission
- Advance digitally to scale past physical barriers and grow your outreach.
- Lead your team and congregation remotely
While no one has all the answers in a crisis this big, in the course, I share the mindsets, habits, tools and strategies that I believe will help you lead through crisis to get you and the people you lead to a new (and better) future.
Subscribe for free and never miss out on wisdom from world-class leaders like Brian Houston, Andy Stanley, Craig Groeschel, Nancy Duarte, Henry Cloud, Patrick Lencioni, Francis Chan, Ann Voskamp, Erwin McManus and many others.
Subscribe using your favorite podcast app via
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Thank you for being so awesome.
Next Episode: Joseph Sojourner
Pinewood Studios is the largest film studio in North America, and Joseph Sojourner just started a church to reach actors, creatives and crew in the film and TV industry. We talk about that journey, but also SoJo’s personal journey: his diagnosis of narcolepsy, finding his own voice when he stepped onto some of the largest stages in the world, and how he navigates life as a single man, including how to handle scores of sexually charged DMs that he and others might classify as inappropriate.
Subscribe for free now so you won’t miss Episode 329.