Ritz-Carlton co-founder Horst Schulze returns to the podcast to talk about how both Ritz-Carlton and Chick-Fil-A adopted the phrase ‘my pleasure’ to replace ‘you’re welcome,’ and why it matters. He also shares his secrets to staying curious, fit, and contributing at age 84, the power of not being average, and how to focus on a customer so they return.
Welcome to Episode 575 of the podcast. Listen and access the show notes below or search for the Carey Nieuwhof Leadership Podcast on Apple Podcasts or wherever you get your podcasts and listen for free.
Guest Links
Horst Schulze
Website | Twitter | LinkedIn | Instagram
Episode Links
BELAY Solutions
“If I don’t do it, it won’t get done.”
We’ve all fallen victim to that mindset. Thinking we’re the only ones capable or willing to do the important things and every other thing on the list.
But, that can’t be further from the truth. There are many servant-hearted, qualified people who can help with that list. Because no one can do it all alone– you have a Kingdom to serve.
To get the things done that only you can do, delegation is a must.
BELAY’s modern staffing solutions have been helping busy leaders like you delegate the details for over a decade. With BELAY, you can get intentionally paired with a U.S.-based Virtual Assistant, Accounting Specialist, or Social Media Manager and level up your church through the power of delegation.
To help you get started, BELAY is offering a free resource, The Top 25 Tasks a Pastor Can Delegate to an Assistant, that gives you actionable steps to successfully release some of those tasks and thrive.
To claim it, just text CAREY to 55123.
In no time, you’ll be back to doing what only you can do: Growing your church.
Get the support you need to get out of the administrative weeds, and back to growing your organization with BELAY.
Gloo
By now, you’ve heard Gloo’s ads for their free church texting platform, so this time I want to give you something different.
I’m going to tell you one incredibly easy way to use texting to connect with and build relationships with more people. This one thing is so simple that once you know it, you’ll think “why haven’t I been doing this already?!” It’s that obvious.
So here’s what you do:
- Create your free account and sign up for free texting with Gloo. Just go to get.gloo.us/texting. (If you’re already using a different texting provider that’s okay, this will work with them too.)
- Gloo gives you a QR code that contains your unique number.
- Take that QR code, paste it into a flier, and put that flier everywhere. And I do mean everywhere. Here are just a few ideas:
- Put it on signage around your church encouraging new visitors to scan and fill out a digital connect card.
- Encourage your people to scan the code and submit their prayer requests via text.
- Put flyers on telephone poles, car windshields at hospitals, bus stops and bulletin boards. Anywhere you can think where people might have a need for prayer.
- Get fridge magnets made and send them home with your church members to give them an easy way to text prayer requests no matter where they are.
- It’s really up to you how creative you can be. But when I say everywhere, I really do mean everywhere. That’s the beauty of a QR code, we’re all so used to scanning them, that all you need to do is get yours out into the world.
The reason it works so well is that it gets your number in front of as many people as possible, doesn’t require any fancy marketing, and lowers the friction for engagement. Calling a church or a friend and asking for prayer can be scary, but a text? That’s easy. And since texting from Gloo is 100% free, there is no reason not to try.
So if you want more prayer requests and more people reaching out to your church, go to get.gloo.us/texting to sign up for your free account.
Conversation Links
Excellence Wins by Horst Schulze
Get Carey’s Content Straight to Your Inbox
*As an Amazon Associate, I earn from qualifying purchases.
Quotes from Episode 575
Read or Download the Transcript for Episode 575
Looking for a key quote? More of a reader?
Read or download a free PDF transcript of this episode here.
Transcribed by AI.
Watch Episodes of The Podcast on YouTube
Episodes of this podcast are now on YouTube.
Subscribe today!
SUBSCRIBED YET?
Subscribe for free and never miss out on wisdom from world-class leaders like Adam Grant, Seth Godin, Andy Stanley, Craig Groeschel, Nancy Duarte, Henry Cloud, Patrick Lencioni, Francis Chan, Ann Voskamp, Erwin McManus, and many others.
Subscribe using your favorite podcast app via
Spread the Word. Leave a Rating and Review.
Hopefully, this episode has helped you thrive in life and leadership. That’s my goal. If you appreciated it, could you share the love?
The best way to do that is to rate the podcast on Apple Podcasts and leave us a brief review! You can do the same on Stitcher and on TuneIn as well.
Your ratings and reviews help us place the podcast in front of new leaders and listeners. Your feedback also lets me know how I can better serve you.
Thank you for being so awesome.
Next Episode: Seth Godin
Seth Godin on his first job at age 14, the best questions to ask, Artificial Intelligence, and the future of work, and how to get your team motivated, enrolled, and engaged.
Subscribe for free now so you won’t miss Episode 576.
