Episode 575: Horst Schulze Sets the Record Straight on The Origin of “My Pleasure” at Chick-Fil-A, The Secret to Staying Curious, Fit, and Contributing at Age 84, and The Power of Not Being Average

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Ritz-Carlton co-founder Horst Schulze returns to the podcast to talk about how both Ritz-Carlton and Chick-Fil-A adopted the phrase ‘my pleasure’ to replace ‘you’re welcome,’ and why it matters. He also shares his secrets to staying curious, fit, and contributing at age 84, the power of not being average, and how to focus on a customer so they return.

Welcome to Episode 575 of the podcast. Listen and access the show notes below or search for the Carey Nieuwhof Leadership Podcast on Apple Podcasts or wherever you get your podcasts and listen for free.

Horst Schulze

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BELAY Solutions

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But, that can’t be further from the truth. There are many servant-hearted, qualified people who can help with that list. Because no one can do it all alone– you have a Kingdom to serve. 

To get the things done that only you can do, delegation is a must. 

BELAY’s modern staffing solutions have been helping busy leaders like you delegate the details for over a decade. With BELAY, you can get intentionally paired with a U.S.-based Virtual Assistant, Accounting Specialist, or Social Media Manager and level up your church through the power of delegation.

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By now, you’ve heard Gloo’s ads for their free church texting platform, so this time I want to give you something different. 

I’m going to tell you one incredibly easy way to use texting to connect with and build relationships with more people. This one thing is so simple that once you know it, you’ll think “why haven’t I been doing this already?!” It’s that obvious. 

So here’s what you do:

  1. Create your free account and sign up for free texting with Gloo. Just go to get.gloo.us/texting. (If you’re already using a different texting provider that’s okay, this will work with them too.)
  2. Gloo gives you a QR code that contains your unique number.
  3. Take that QR code, paste it into a flier, and put that flier everywhere. And I do mean everywhere. Here are just a few ideas:
  4. Put it on signage around your church encouraging new visitors to scan and fill out a digital connect card.
  5. Encourage your people to scan the code and submit their prayer requests via text.
  6. Put flyers on telephone poles, car windshields at hospitals, bus stops and bulletin boards. Anywhere you can think where people might have a need for prayer.
  7. Get fridge magnets made and send them home with your church members to give them an easy way to text prayer requests no matter where they are.
  8. It’s really up to you how creative you can be. But when I say everywhere, I really do mean everywhere. That’s the beauty of a QR code, we’re all so used to scanning them, that all you need to do is get yours out into the world. 

The reason it works so well is that it gets your number in front of as many people as possible, doesn’t require any fancy marketing, and lowers the friction for engagement. Calling a church or a friend and asking for prayer can be scary,  but a text? That’s easy. And since texting from Gloo is 100% free, there is no reason not to try. 

So if you want more prayer requests and more people reaching out to your church, go to get.gloo.us/texting to sign up for your free account.

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Next Episode: Seth Godin

Seth Godin on his first job at age 14, the best questions to ask, Artificial Intelligence, and the future of work, and how to get your team motivated, enrolled, and engaged.

Subscribe for free now so you won’t miss Episode 576.

Lead With Confidence and Clarity. Grow Your Church.

As leaders, we tend to see the challenges and roadblocks before other people do.

We've all been there before...

  • You need to refresh your vision for the future but know that change will be an issue for that person.
  • You're overstaffed (or missing a key role) and can't find the right person to fill the role.
  • You aren't reaching enough new people even though you've tried everything that's working for other churches.
  • You can see the issue but aren't confident in what to do about it.

And with another Sunday morning coming up, it'll just have to wait until next week when you have a few minutes to figure it out.

Now ask yourself this:

What would it feel like to have those answers at your fingertips 24/7?

Whether it's reaching new people, improving your preaching, increasing volunteers, refreshing your vision, engaging your staff, or any of the countless challenges we face as church leaders, The Art of Leadership Academy will equip you to lead your church with confidence and clarity.

Between comprehensive church leadership courses, live coaching calls, staff and volunteer training resources, and direct access to a private online community of senior-level church leaders, you'll get the exact insights and answers that fuel your church for growth.

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Carey Nieuwhof
Carey Nieuwhof

Carey Nieuwhof is a best-selling leadership author, speaker, podcaster, former attorney, and church planter. He hosts one of today’s most influential leadership podcasts, and his online content is accessed by leaders over 1.5 million times a month. He speaks to leaders around the world about leadership, change, and personal growth.