Apologies are difficult. Those of us who have been given even a tiny bit of authority are often reluctant to apologize to those we work with. Isn’t apologizing a sign of weakness? Won’t people see through you? Aren’t leaders supposed to have all the answers, to always be right? Well no, but we feel that pressure anyway.
The problem is that those of us who are in charge have an advantage: we (usually correctly) suspect the person under our authority will be hesitant to correct us, challenge us or confront us. We could fire them, hold it against them and, well, we’re the boss and they’re not.
Don’t be that way. Just don’t. All of us have worked for someone at some point who stole our ideas, took the credit, made poor calls and refused to accept the responsibility, and who – even when it was clearly due – would never apologize. I don’t want to be that guy. And I don’t want to work for that guy. Nor does anyone.
Case in point: today at our weekly staff meeting I apologized to someone who reports to me. At Connexus we produce ‘title packages’ for our series. The title package for the current series arrived a bit later than we’re used to, and quick final view left me unsatisfied. At the time, I said I thought the video package lacked punch…it didn’t make the point we were hoping to make. I loved the basic design and concept…just wasn’t sure it told the story we wanted it to tell. Our Service Progamming Director, Justin, who is a year into his job, recently out of college and who designed the package, liked it the way it was. I trusted my judgment on this one, not his. But we didn’t have time to remake it and we ran it as is.
Turns out…I was dead wrong. He was right on in his judgment.
We ran it ‘as is’ and I’m so glad we did. In almost three years of weekend services, it is the only time I’ve ever heard people respond to a title package. They loved it. They laughed out loud, started conversations with friends next to them and buzzed about it after the service. It just worked. (Check it out for yourself here.) He called it. I missed it. And I was wrong.
As a leader, I had a choice. I could have pretended it was my idea all along, (nah, that’s not me). But I could have ignored it…pretended it didn’t happen. Or pulled him aside private and apologized. But since I had said I didn’t like it when others were present, I felt I needed to apologize when those same people (and in this case, more) were present. So I did…I told our staff how off my judgment was and what a great call he made on it. I apologized for getting in the way of a great decision. It’s pretty kindergarten if you think about it, but it actually doesn’t happen enough in leadership.
It should though. The more freely we apologize as leaders when we’re wrong, the more we:
- Give permission to release the best ideas in the organization (they usually aren’t the bosses’ anyway)
- Create a culture where people can apologize and forgive freely
- Foster trust
- Prevent the need for the people under us to “vent” to others
- Remind ourselves that we are hardly the smartest, best or brightest people in our organization
Leaders: what have you learned about apologizing? And for all of us, what are some of your worst/best moments when it comes to apologies?