Posts Tagged ‘people’

Horst Schulze

CNLP 263: Horst Schulze with Lessons From the Ritz-Carlton on Coaching the Best From a Team When You Can’t Pay Top Wages, What Guests Really Want, How to Satisfy a Customer and What To Do With Customer Complaints

At age 14, Horst Schulze left home to start in the hotel industry in Germany. What he learned there became the foundation for introducing true luxury to America when he founded the Ritz-Carlton hotel chain.  In this wide-ranging and candid interview, Horst shares the strategies and secrets that made the Ritz-Carlton the premiere hotel chain…

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CNLP 262: Nona Jones on What Most Organizations are Missing When It Comes to Facebook and Social Media Engagement and How to Use Facebook for Social Ministry, Not Just Social Media

Facebook’s Nona Jones shares about what most leaders are missing when it comes to getting people to engage on social media. Nona is also pioneering a way for churches to go beyond social media and dive deeper into social ministry. Plus she shares a host of tips and insights on best and worst practices on…

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CNLP 250: Gary Chapman on How The Five Love Languages Can Improve Employee Performance at Work, Make Your Marriage Better and Foster a Better Relationship With Your Kids

Gary Chapman’s Five Love Languages has sold more than 12 million copies and shows no signs of slowing down;  every year, it sells more copies than the year before. Gary talks about why the book has resonated as deeply as it has and how using the Five Love Languages at work can greatly improve employee…

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CNLP 245: Jud Wilhite on Developing New Strategies to Reach Unchurched People, What’s Working and What’s Not, and How to Lead Out of Your Vulnerabilities and Insecurities

Las Vegas is a place millions visit, but home to two million people who live there year round. 20,000 of those 2,000,000 Vegas residents attend a location of Central Church in Vegas. Jud talks about some fresh strategies and insights he and his team are developing to reach even more people, opens the book on…

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