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Posts Tagged ‘culture’

5 Things A Leader Worth Following Always Gets Right

The longer I lead and the more I see, the more I’m convinced that character ultimately determines a leader’s true success. Moral failure takes out more leaders than it should. But real success is deeper than just avoiding the ditch. So where does the deepest level of leadership success come from? Ultimately it doesn’t come from a…

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CNLP 295: Rich Birch on Whether Multi-Site Has Peaked, What You Need to Succeed as You Add Locations, and Some of the Keys to Sustained Growth

Has the multi-site movement peaked? What’s next for church leaders and other organizations that want to expand and add locations? Few leaders understand multi-site as well as Rich Birch, and in this interview, Rich opens his notebook on decades of lessons helping mega-churches expand, grow and reach more people. Welcome to Episode 295 of the…

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CNLP 294: Dee Ann Turner on How Chick-fil-A Created Amazing Customer Service and Created a Culture That Replicated It Among Tens of Thousands of Employees and Customers

Chick-fil-A may have invented the chicken sandwich, but it’s almost equally well-known for outstanding customer service. Dee Ann Turner, a long-time Chick-fil-A executive and vice president, explains how they got customer service to be a brand characteristic and how they replicated it among tens of thousands of often very young employees and legions of customers.…

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5 Reasons Your Church Shouldn’t Copy a Mega-Church

If someone asked you who you’re following in today’s church landscape, you could probably answer with a list of 3-5 church leaders and perhaps 3-5 organizations to whom you’re paying close attention. Even if you say you don’t have a list, chances are you do. Your list might simply consist of critics of mega-church leaders or mega-churches. We all…

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CNLP 293: Jeff Henderson on Why Most Organizations are Narcissistic, the New Way to Do Customer Service and the Future of Business

If a business was a person, many businesses would be considered narcissists. And narcissism is bad for business. That’s what Jeff Henderson argues in his new book, Know What You’re FOR. With retail sales declining, a cynical spirit abounding, and many organizations struggling to make progress, how do you stand out? Jeff Henderson shares a…

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CNLP 291: David Platt on Hell, Suffering, Eternity and Why the Hard Questions About Christianity Haven’t Led to His Deconversion, and What Needs to Change Among Christians to Truly Impact the World

There are so many deconversion stories away from Christianity these days. David Platt has seen some of the greatest suffering on earth and has again, recently, asked some of the toughest questions: In a universe governed by a good God, is hell really a place? Will so many people born into an earthly hell really…

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