CNLP Episode 437: Jennifer Kolari on How to Deal with Irrational People, Customers and Team Members, and the Superpower of the CALM Technique

Jennifer Kolari is a sought-after therapist, podcaster, author and consultant who specializes in how to deal with conflict in a way that not only de-escalates tension and deeply conflicted situations, but transforms them. She explains the CALM technique she developed and how to make it a superpower working for you at work and at home.…

CNLP Episode 437: Jennifer Kolari on How to Deal with Irrational People, Customers and Team Members, and the Superpower of the CALM TechniqueRead More

Why People Don't Respond When You Talk to Them

Next time you’re on a plane, watch what happens when the flight attendant reviews the emergency procedures and safety information. Answer? Not much. Most people are tuned out, dozing, reading or otherwise distracted. I’ve always felt for flight attendants. I’m sure they realize most people aren’t listening. Some have even adopted the monotone of a…

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