Posts Tagged ‘character’

Horst Schulze

CNLP 263: Horst Schulze with Lessons From the Ritz-Carlton on Coaching the Best From a Team When You Can’t Pay Top Wages, What Guests Really Want, How to Satisfy a Customer and What To Do With Customer Complaints

At age 14, Horst Schulze left home to start in the hotel industry in Germany. What he learned there became the foundation for introducing true luxury to America when he founded the Ritz-Carlton hotel chain.  In this wide-ranging and candid interview, Horst shares the strategies and secrets that made the Ritz-Carlton the premiere hotel chain…

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CNLP 253: Kadi Cole on The New Rules for Men and Women in the Workplace and Creating A Culture that Leverages Female Leaders…Regardless of Your Theology

Here’s what’s so refreshing about Kadi Cole, often when the subject of female v. male leadership comes up, people tend to move into entrenched theological positions or stereotypes. Kadi doesn’t even come close to that. In this interview, Kadi shares cultural assumptions that hurt both men and women in leadership, talks about how to leverage…

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CNLP 250: Gary Chapman on How The Five Love Languages Can Improve Employee Performance at Work, Make Your Marriage Better and Foster a Better Relationship With Your Kids

Gary Chapman’s Five Love Languages has sold more than 12 million copies and shows no signs of slowing down;  every year, it sells more copies than the year before. Gary talks about why the book has resonated as deeply as it has and how using the Five Love Languages at work can greatly improve employee…

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