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Cirque du Soleil, Monster Jam and Disneyland: Marketplace Reopening Lessons for Your Church

This is a post written by Rich Birch. Rich is the founder of Unseminary and is a member of my Speaking Team. You can book Rich to consult with your team or speak at your next event here.

By Rich Birch

There’s no doubt that the reopening phase at your church is going to include some of the most complex decisions you’ll ever make. The switch to fully digital a few months ago will look like an easy decision and simple process in comparison to what will come next. 

Unlike the last transition, the reopening phase discussion will be with us for months and its impact will be felt maybe even for years as we deal with COVID-19 without a widely available vaccine.

We will all be dealing with the public perception that gathering in large groups is a real issue. This will impact our ability to do the ministry that God’s called us to do. We need to think creatively about solutions. In a season like this, it can be incredibly valuable to learn from other organizations about how they are responding to this crisis and then apply those lessons to our churches.

All three of these businesses are well respected and loved in their various sectors. They have a significant in-person component that is critical to what they do. Each of them offer different lessons that we could pull out for our churches in this season.

Want to listen to this article? Click here to download an audio version for free! 

Cirque du Soleil: Leading on the Balancing Wire

At the end of June 2020, Cirque du Soleil filed for bankruptcy protection. This was a dramatic move and caught the attention of international headlines, as this global live entertainment business informed its lenders that it was not going to be able to pay back the debt it had generated in the previous months.

A few years ago, Cirque du Soleil came under a new ownership structure that saddled the company with a tremendous amount of debt. After experiencing multiple months of no revenue, that debt became too crushing and ultimately led the organization to seeking relief.

While they have an initial offer on the table from their shareholders that will help restructure that debt and ensure a path forward, they are still looking for offers to wrestle through to the future. Another interesting piece of this situation is that 3,480 employees around the world have been terminated from their positions with Cirque du Soleil. Their intention is to bring these people back. But at this point, there’s no guarantee that they’ll be able to do that. It would appear like it’s going to require government intervention and a complex financial arraignment to ultimately ensure the Cirque will go on!

For the church world, we’re seeing a similar dynamic. Churches that went into this period with a tremendous amount of debt are going to struggle in this coming season. As the government pulls back liquidity through its various programs, churches are going to need to restructure their debt obligations. There was a season when banks didn’t have an appetite for closing churches. However, I believe we’re going to enter a season where banks will not hesitate to swoop in and take a church’s assets to relieve the debt obligation.

Your church and my church need to think very carefully about the gap between revenue and expenses in the budget going forward. Rather than just continuing to ratchet up expenses as our churches grow, we need to find ways to become more financially efficient to ultimately become a more dynamic financial engine. Generating a cash cushion needs to be an operational priority for senior leadership teams across the country.

We all need to be thinking about how to restructure the financial picture of our churches to generate surplus revenue in the future in the same way that Cirque du Soleil is restructuring its business to generate a higher profit to ultimately pay off their debt.

Cirque du Soleil believes that it will be the beginning of 2021 before they return to performing any live shows. They’ve been very clear that no one really knows when normalcy will return. This is an important distinction for us to wrestle with as church leaders. Our rush to act as if we know with great confidence that everyone will come back is going to hurt us. In fact, we’re seeing that across the country already.

Cirque du Soleil is talking about a phased reopening starting in Las Vegas and in Orlando where they have residential shows and large operations. They’re starting in those locations because they’re the most reliable and they have the highest amount of control in those locations.

This is an important strategy, particularly for multi-site churches when thinking about which campuses to open. You may have to process reopening in a phased manner by looking at a portion of your campus footprint rather than forcing every campus to reopen at the same time. There are going to be some locations that are more simple and straightforward to open. Start with those locations first and begin to slowly increase your capacity over time. 

Cirque du Soleil also claims that they begin to break even on their shows at about 40%. This grants Cirque du Soleil some financial resiliency as they look to the future. They could end up running at half capacity and still generate income that could maintain their organization long term.

It’s important to understand our numbers as church leaders. What do the finances look like when we open in various capacities?

We know that the coming season is going to be financially difficult for us in the return to in-person services. Those services will cost us more resources, not to mention the additional expense of adding personal protective equipment, cleaning supplies, sanitation equipment and other resources to our operations.

Understanding those expenses clearly and how that number relates to the revenue we are currently generating will be an important task for this coming phase.

Monster Jam: Sunday! Sunday! Sunday! Will look Different!

Monster Jam is a global entertainment juggernaut with close to 5,000 employees and multiple touring groups on all continents. They offer high energy experiences in arenas and stadiums around the world.

Monster Jam’s parent company, Feld Entertainment, has laid off 90% of their employees. In fact, they’ve signaled that many of those employees won’t be returning. They’ve communicated that they anticipate a structural shift in their business and will not be returning to everything that they’ve done in the past. They’re still figuring out what it would look like in the future. Largely, however, they’re seeing this as an opportunity to restructure their operations to a more financially efficient model.

They did begin a responsible return to racing in late May and early June by providing live events on NBC that had no audience and exercised extreme caution as related to coronavirus. They’re committed to a hybrid of both live and online events in the future as well as exploring brand new models.

It may be belaboring the point, but the future of our churches will definitely include providing both in-person and online church experiences. We need to find a new distribution model in the same way that Monster Jam struck a new deal with NBC who was looking for sports content to engage its audiences, new and old. 

We also need to be finding those new ways to engage both those who are already a part of our churches and those that we’re attempting to reach. Here are just a few new “distribution channels” that we’ve heard churches engaging during this reopening phase:

  • Television Ministry // It may sound like a 1975 solution but getting airtime on your local TV channel is a great option for reaching new audiences.
  • Watch Parties // What if you launched a mid-sized group strategy of multiple small groups meeting together in a neighborhood?
  • Public Events // Some churches have seen good traction with taking their ministry to parks and parking lots. Maybe this is a long term pivot rather than just a short term solution.

Monster Jam saw this crisis as an opportunity to get its product in front of more people. In the same way, this season is posing all kinds of cultural questions that our churches are uniquely designed to answer. This could be an incredible season for us if we could find new distribution models to get in front of people, rather than just repurposing old practices for online.

Disneyland: The Most Sanitized Place on Earth?

If you’ve followed me for a while, you’ll know that I’m a fan of all things Disney. It was sad to see Disneyland in Anaheim, California announce their opening date and then have to step back from those plans because of state requirements and pressure from their cast member communities. 

This provides a cautious tale for us as we think about reopening in the coming months. The government is going to continue to articulate their requirements and the changing criteria of safety protocols. Our organizations need to think independently about how we’re going to respond to those demands. Just because the government will allow us to open does not mean that people will return. In Disneyland’s case, we’ve seen pressure from their cast members about not reopening because their team doesn’t feel safe.

Our churches will face a similar problem when we ask our volunteers to come back and serve. Our churches don’t run without a robust volunteer culture, and we know that volunteers are feeling nervous about serving in this season. We need to provide incredible amounts of new and robust training  in order to facilitate the return of our guests.

Disneyland is also reducing its overall service mix.

Although it’s not clear exactly what won’t be returning, they have been clear that some of the offerings they used to provide will not be returning when the park ultimately reopens. This includes live shows and some other experiences.

Likewise, we need to think about the programs and ministries that we offer. There are probably things that we need to drop in this season because they simply aren’t safe or the cost of doing them is too high for us to consider.

When Downtown Disney opened Disneyland earlier in July, it opened to huge crowds. It was fascinating to watch this roll through on social media. It used to be great to see lots of people queuing up in Downtown Disney. However, this is perceived as a problem now. Our churches are facing a similar issue. “Success” with numbers could be a problem in this season, as what we used to see as positive is actually now negative. 

The same thing happened with Disney World’s opening weekend. Unfortunately, the same weekend that Disney World opened, Florida reported the highest, new rates of infection. This resulted in these two unrelated facts getting conflated in the public conversation. We need to think very carefully about our communication processes this season and find ways to ensure that our guests feel safe.

These are the three organizations that provide live events and a few lessons that stick out from each one of them. I’d encourage you to be looking for examples in your culture and your community of other organizations that are wrestling with opening plans. Look at what they’re doing to ensure they can open safely and for those communities that are excited to have their churches return to in-person services!

Are You Looking for More Help During This Phase?

“The first job of a leader is to define reality, last to say thank you and, in between, to be a debtor and a servant.” – Max DuPree.

Where are we now?

We have developed a new leadership talk to help us wrestle with the phase in which we find ourselves. In this talk, we give clear context for where churches in the country have been since the outbreak of COVID-19, define the dynamics we are currently experiencing, and chart a course towards a strong relaunch.

This video is perfect for senior church leaders to use with their teams. It comes with a team discussion guide to help your team think through the implications of this current season. It is designed to get your team talking!

Click here to watch a free leadership training video on understanding the three phases of COVID-19 impact on your church and how your team should be responding in this season to lead from here.

WANT YOUR CHURCH TO ACTUALLY WIN IN THIS SEASON? 

 

Getting a stuck church growing or helping a church that’s reaching new people grow even further can seem daunting.

It doesn’t have to be.

Whether you’re a church that isn’t growing, has plateaued, or whether you wish your church was growing faster than it is, I’d love to help you break through. That’s why I created the Church Growth Masterclass.

The Church Growth Masterclass is everything I wish I knew about church growth when I got into ministry more than 20 years ago.

Naturally, I can’t make a church grow. You can’t make a church grow. Only God can do that.

But I believe you can position your church to grow.

You can knock down the barriers that keep you from growing. You can eliminate the things that keep your church from growing and implement some strategies that will help you reach far more people. That’s what I’d love to help you do in the Church Growth Masterclass.

In the Church Growth Masterclass I’ll show you:

  • The 10 reasons your church isn’t growing
  • Why even committed church-goers aren’t attending as often as before
  • How to tell if your church leaders are getting burned out
  • The 5 keys to your church better impacting millennials.
  • What to do when a church wants to grow … but not change
  • 5 essentials for church growth
  • 5 disruptive church trends to watch—and how to respond
  • How to increase church attendance by increasing engagement.

The Masterclass includes a complete set of videos that you can play with your team, board or staff, PDF workbooks that will help you tackle the issues you’re facing, and bonus materials that will help you navigate the most pressing issues facing churches that want to reach their cities today.

You can learn more and gain instant access to the course today.

What are you seeing? 

I’d love to hear if there are any other businesses that you are learning from in this season.

Leave a comment below!

Cirque du Soleil, Monster Jam and Disneyland: Marketplace Reopening Lessons for Your Church

4 Comments

  1. Doctor G on September 16, 2020 at 9:50 am

    The church has a big advantages over the companies described in the article. Nobody is going to work for Disney for nothing. Your church may have lots of highly talented and committed who might work for nothing…or maybe next to nothing.

    I’m involved with leadership of a parachurch ministry. Our biggest breakthrough occurred when we figured out there are lots of people who would love the opportunity to do ministry and will passionately serve for little or no money if provided with the platforms, resources and support they need to have an impact. We don’t need many paid staff, but we do need a few who can come alongside our volunteers to provide them with coaching, connections and opportunities to serve.

    If I were currently serving on a church leadership team, I’d be thinking about future staffing models in which pastors and a much smaller number of full-time employees spend most of their time coaching and resourcing spiritually mature members (paid a small stipend) given responsibility for the bulk of “ministry work.”

  2. Matt on September 16, 2020 at 8:45 am

    I appreciate the insight. so very helpful.
    One distinction between these three examples and the church, though is that Disney, Cirque, and Monster Jam all have revenue that is based on attendance/selling tickets. The church does not provide services for gifts rendered. So, the need to “re-open” is not quite the same for the church as the others.
    As we have fortunately found in our congregation, financial support of the church and it’s ministries are independent of attendance.
    The church has a much greater ability to separate financial support from attendance than the other 3. This independence can work to our advantage.

  3. Brian on September 16, 2020 at 6:11 am

    I just love your articles and insight! The ONLY thing I disagree with is this line: “This will impact our ability to do the ministry that God’s called us to do. We need to think creatively about solutions.”… I believe that 80% of “First World Christians” are lazy couch potatoes. Church is something they DO on Sundays and that is not what God called us to do… Most of these churches are member’s only country clubs of entertainment where the people GO to church, speak “Christian-ease” for a couple hours while they keep looking at their watches because they are thinking of where they will eat, they drop $5.00 in the plate all the while their bible’s are a decoration on the coffee table and they think they did their Christian duty for the week…

    When we were told we couldnt use our local high school auditorium any more for service, we bought an FM transmitter and started going to different parking lots every week.. We had visitors coming from all around! It was AMAZING. Our church doesnt want a building because then you become “building minded” and forget about the Great Commission…

    We are an outreach church that focuses on meeting the lost where they are at and the virus hasn’t had any affect on us yet other than no Sunday School and our cafe on wheels is still closed now that we are back in the auditorium.

    Anyway, that’s my 2 cents. I love your articles and love your calling! Keep up the great Kingdom Work! This was a slam on the first world church and not you or your article. My eyes have been opened wide since being in the ministry now for only 9 years… Sad really.

    • Debi on September 16, 2020 at 7:03 pm

      Wow!! You didn’t mince your words and sadly they are spot on. We have lived cross culturally for 10 years where the impoverished taught us more about trusting Him for their next meal joyfully. They taught us that people matter most. Upon returning to Canada I was shocked at the state of the church. Like what happened? We stopped seeing the church live as a loving body that embraced each other and those in their neighborhoods daily. We saw slotted faith (10-11:30), personal preferences and professionalism over authentic worship. And when did Christians lose their voice? And when did prayer because awkward and often for paid staff? So what have we done- we keep looking for the man of peace and we keep telling God stories and honoring whoever comes across our path. So as much as I enjoy Carey’s writing, you can’t compare the church to a circus, Disney or monster jam because we are talking about the Kingdom and those who radically yield to His voice and His ways will not let Covid (or anything) prevail. We don’t need a building to love someone. ❣️

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