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Strategy

Carey Nieuwhof Mark Batterson

CNLP 296: Mark Batterson on How He Beat Overwhelm to Keep His Marriage Strong, Strategic Quitting and Continual Innovation and Why Blessing and Generosity Aren’t Tied to the Prosperity Gospel

As his career as an author and speaker took off, Mark Batterson was faced with so many requests for his time that he couldn’t keep up. The insane pace eventually led to his wife, Lora, telling Mark that she “didn’t sign up for this.” Mark talks about how Lora’s concern led him to scale back…

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turn around

4 Big Signs It’s Not Going To Turn Around

How do you know whether whatever you’re leading is going to turn around? That’s a great question. So many leaders I know are trying to turn their organization around. Sometimes that means moving a stuck or declining organization into growth. Other times it means that while they have momentum, they sense they’re losing it and…

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5 Things A Leader Worth Following Always Gets Right

The longer I lead and the more I see, the more I’m convinced that character ultimately determines a leader’s true success. Moral failure takes out more leaders than it should. But real success is deeper than just avoiding the ditch. So where does the deepest level of leadership success come from? Ultimately it doesn’t come from a…

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CNLP 295: Rich Birch on Whether Multi-Site Has Peaked, What You Need to Succeed as You Add Locations, and Some of the Keys to Sustained Growth

Has the multi-site movement peaked? What’s next for church leaders and other organizations that want to expand and add locations? Few leaders understand multi-site as well as Rich Birch, and in this interview, Rich opens his notebook on decades of lessons helping mega-churches expand, grow and reach more people. Welcome to Episode 295 of the…

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toxic people

How to Deal With Toxic People (7 Pro Tips)

Leadership would be so much easier, the saying goes, if it wasn’t for people. And topping off the list of difficult people to work with or lead is toxic people. The hard part is, as much as we might wish it was otherwise, toxic people are everywhere. Two questions spring up almost immediately when the…

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CNLP 294: Dee Ann Turner on How Chick-fil-A Created Amazing Customer Service and Created a Culture That Replicated It Among Tens of Thousands of Employees and Customers

Chick-fil-A may have invented the chicken sandwich, but it’s almost equally well-known for outstanding customer service. Dee Ann Turner, a long-time Chick-fil-A executive and vice president, explains how they got customer service to be a brand characteristic and how they replicated it among tens of thousands of often very young employees and legions of customers.…

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5 Reasons Your Church Shouldn’t Copy a Mega-Church

If someone asked you who you’re following in today’s church landscape, you could probably answer with a list of 3-5 church leaders and perhaps 3-5 organizations to whom you’re paying close attention. Even if you say you don’t have a list, chances are you do. Your list might simply consist of critics of mega-church leaders or mega-churches. We all…

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CNLP 293: Jeff Henderson on Why Most Organizations are Narcissistic, the New Way to Do Customer Service and the Future of Business

If a business was a person, many businesses would be considered narcissists. And narcissism is bad for business. That’s what Jeff Henderson argues in his new book, Know What You’re FOR. With retail sales declining, a cynical spirit abounding, and many organizations struggling to make progress, how do you stand out? Jeff Henderson shares a…

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