6 Reasons You’re Losing High Capacity Volunteers

My guess is you could use a few more high capacity volunteers.

You know—the kind of volunteer who:

Can attract other capable leaders

Doesn’t drop balls

Loves a challenge

Constantly overperforms

I mean, who doesn’t want more of those people on their team?

But today in many churches, and in many not-for-profits, staff leaders are wondering where the high capacity leaders have gone.

The paradox is they’re probably in your organization. They might be attending, and some are helping to fund it.

But so many aren’t serving, and even if they step up, far too many high capacity people walk away way too soon.


6 Reasons You’re Losing High Capacity Volunteers

I know this is a bit of a tough post. But you need to know I’ve made every single one of these mistakes over my time in leadership.

So if your response to reading this is “oh no”…just know that if you make some changes you’ll find yourself in a very different (and better) place.

There are at least 6 reasons high capacity volunteers never join a team or leave it early.

1. The challenge isn’t big enough

It’s really quite simple. People with significant leadership gifting respond best to significant challenges.

Under challenge them and they won’t stay engaged for long.

So many church staff and non-profit staff I talk to are worried about giving their volunteers too much responsibility. Newsflash: that might be exactly why you don’t have enough high capacity volunteers (not to mention a thousand other problems on your team.)

People with significant gifts respond best to significant challenges. Click To Tweet

2. Your vision, mission and strategy are fuzzy

People want to serve a cause bigger than themselves. And actually, that’s what the church (and most non-profits) are all about: causes bigger than ourselves.

But often our mission, vision and strategy are fuzzy.

Mission is the what.

Vision is the why.

Strategy is the how.

Even if they’re written on a piece of paper most people functionally can’t tell you what they are.

That’s a tragedy. The motivation for volunteers IS the vision. It’s the why behind the what.

And—get this—the church has the best vision and mission on planet earth. So why on earth do we hide it?

Quite seriously, helping people discover the God who created them and the Saviour is the most rewarding work volunteers will do in their lives, regardless of what they get paid to do their day jobs.

3. You’re disorganized

Few things are more demotivating than giving up your time as a volunteer only to discover the staff person responsible didn’t set you up to succeed.

The tools they need to do the job are missing or incomplete. The rest of the team is late.

Or maybe—worse—they’re not even 100% sure what they are supposed to do or how they are supposed to do it.

You can always find people who will put up with disorganization, but many more will simply give up.

And high capacity people will make a beeline for the door.

Few things are more demotivating to a high capacity volunteer than a disorganized staff person. Click To Tweet

4. You let people off the hook too easily

I know I know.

They’re volunteers. And you can’t hold a volunteer accountable can you?

Wrong. You most certainly can. And should. For everyone’s sake.

If a volunteer is late, it’s really no different than if a staff member is late. Sure, you want to address it kindly, but you need to address it.

Again, few things are more disheartening for a motivated volunteer than if they did their homework and showed up early only to find that others didn’t, and then, to top it all off, have a staff person excuse the behaviour of the people who didn’t pull their weight with lines like “it’s okay, we’re just glad you’re here”.

The high capacity leader dies a thousand deaths every time he or she hears a staff person utter those words. And then, almost 100% of the time, the organized, highly motivated exactly-the-kind-of-leader-you-were-hoping-to-keep will leave, and the slackers will stay.

The high capacity volunteer dies a thousand deaths when a staff member excuses someone's laziness. Click To Tweet

5. You’re not giving them enough personal attention

Another big challenge for church leaders and non-profit staff is the innate desire most of us feel to treat all people ‘equally’.

You don’t want to play favourites, so everyone should be treated the same.

Again, wrong.

The church should always be a loving organization. But certain people require more of your time and attention.

Unless you’re intentional, you’ll end up spending most of your time with your most problematic people and the least amount of time with your highest performing people.

Flip that.

Cut ties with the low performers and spend most of your time walking alongside and developing your best leaders.

And before you think that’s completely unfair, just know your entire team will thank you for it because you’ll end up with a strong team.

By the way, Jesus did this too. He had crowds of disciples, but then a group of 72, an inner group of 12, an inner circle of 3 and placed his greatest investment in 1 (Peter).

6.  You don’t have enough other high capacity volunteers around them

It’s never fun to lead alone.

As soon as you find a high capacity volunteer, your next step should be to recruit more and move others alongside them.

Nurture this team. Build into them. Take them for lunch. Take them with you when you travel. Do life with them (again, I think Jesus modeled this pattern).

Sadly, many leaders don’t do this, and high capacity leaders once again walk away, demotivated.


Recruiting high-capacity volunteers is just one of the many steps in helping a church grow. The whole task of growing a church can seem daunting.

It doesn’t have to be.

Whether you’re a church that isn’t growing, has plateaued, or whether you wish your church was growing faster than it is, I’d love to help you break through. That’s why I created the Church Growth Masterclass.

The Church Growth Masterclass is everything I wish I knew about church growth when I got into ministry more than 20 years ago.

Naturally, I can’t make a church grow. You can’t make a church grow. Only God can do that.

But I believe you can position your church to grow.

You can knock down the barriers that keep you from growing. You can eliminate the things that keep your church from growing and implement some strategies that will help you reach far more people. That’s what I’d love to help you do in the Church Growth Masterclass.

In the Church Growth Masterclass I’ll show you:

  • The 10 reasons your church isn’t growing
  • Why even committed church-goers aren’t attending as often as before
  • How to tell if your church leaders are getting burned out
  • The 5 keys to your church better impacting millennials.
  • What to do when a church wants to grow … but not change
  • 5 essentials for church growth
  • 5 disruptive church trends to watch—and how to respond
  • How to increase church attendance by increasing engagement.

The Masterclass includes a complete set of videos that you can play with your team, board or staff, PDF workbooks that will help you tackle the issues you’re facing, and bonus materials that will help you navigate the most pressing issues facing churches that want to reach their cities today.

You can learn more and gain instant access to the course today.

What do you see?

Those are 6 reasons I see in the church and organizations around me.

What have you experienced?

Leave a comment!

6 Reasons You’re Losing High Capacity Volunteers


  1. Joe on May 2, 2021 at 10:01 pm

    The big problem? People who have gifting’s but are not allowed to use them. For example, I am a worshiper and write own worship songs, but not allowed to use these in church. Instead I am told what songs to play, in what keys and in what manner. I am not allowed to be guided by the Holy Spirit in worship but instead by what the Pastors/leaders wants. Its becomes nothing more than glorified karaoke.

    Imagine if I went to a pastor and said “Don’t be led by what the God wants you to preach on. Here’s a link to the you tube message you need to preach. It needs to be word for word, oh and you nee to dress the same”.

    You own a sound system? Run! Everyone expects you to do everything for free, and you cop unwanted abuse from people continuously. They want your equipment, and if you say no they don’t talk to you. Or if you say yes, they take that equipment, never return it as they promise and you find out they wire it in permanently to their system and when you find out and go there to take it back will argue with you that its not yours but theirs!

    Have a problem person? Thats OK, don’t confront them directly, write a general email to everyone in the team and say “Thank you for your service, however it has come to our attention that someone has……..”

    Churches are usually controlled by the inner clique (or the 20%) – and feel threatened when someone else may volunteer or have gifting s that they are jealous of or encroach on “their ministry”. In turn that clique ignore these people and exclude them socially from participating in the church activities.

    And the cruel crux of it? There no relationship. People in church have no interest in getting to know you personally. They only contact you get is when they want something from you. They want your gift – but not you. Thats why so many volunteers leave.

    And que the once a year sermon which twists the word of God to say that if your not serving in church then your really not a Christian to drive volunteering out of guilt.

    I no longer serve in church as its nothing more than a system to get people to do things to run a business. Jesus and the disciples didn’t need a sound tech, worship leader, welcome teams, marketing, hospitality teams and toilet cleaners. These are not gifts the bible talks about, the bible talks about spiritual gifts given to the Body of Christ (IE all believers not just the local church).

    The first church saw Christianity expand and grow greatly without technology and the reliance of these everyday volunteers the modern church now relies upon.

    • Roberto on June 23, 2021 at 8:08 am

      May the peace of God rule in your heart Joe! I pray that in all you do it is the Lord Jesus that you serve. He is your reward and rewarder! Keep building!

  2. Murray on June 23, 2019 at 6:46 am

    I think a seventh reason would be when a high capacity volunteer isn’t consulted when major changes are made to the ministry. The volunteer has spent hours helping out and basically running a Jr High ministry and then the Pastor decides to change the format of the program (without consultation) which effectively does away with the volunteers role. Or a person who was volunteering on the worship ministry (and valued) every 3rd week or so suddenly finds that their not used much when the Worship Pastor changes. It is certainly demoralizing when that happens for sure.

    • Ann Washburn on June 24, 2019 at 7:52 am

      I couldn’t agree with you more. This recently happened when the volunteers (many high capacity) of largest ministry of the church was not consulted when the senior pastor decided to change its meeting night. Our community (the lost and broken!) and other churches use our ministry to help others, so this caused more than half of our participants to drop out. It was the straw that broke the camel’s back for our ministry’s paid leader who resigned after 10 years… Then the REAL hurt was finding out that none of us volunteers were offered the paid position, and they hired a person from outside the church who has no experience leading this type of ministry. Three of us high-capacity volunteers have decided to leave, but it breaks our heart that we can no longer serve the people we have spent years loving and fellowshipping with.

    • DTJB on March 29, 2020 at 11:08 am

      Carey, just found your article when trying to figure out why I feel frustrated about my church, now in its 4th year. I am an executive, running my own fast-paced business with my husband, and we certainly don’t need anymore to do! But because we believe in this pastor’s story and heart, we got behind them and went through the classes and did everything we were asked to do. We’ve tried to find our niche in this church, but when asked to help and we respond, it’s maddening, particularly the lack of follow through and high comfort level with doing ministry via text. Many 20s and 30s at the helm, silly and giggly and over-confident, while those of us who have lived a couple of lives roll our eyes, if I may be so authentic, at how much is not getting done as they show how much time they have on their hands thru social media. When I have heard the pastor’s wife (worship leader) drop unnecessary ‘comments’ (gossip) about other team members she’s not happy with, I know that I can’t go to her to confide in what I think might be better (because then I’ll be the one to be ‘commented’ about). Pastor is uber strong, does not have any problem with confrontation. Like so many in this thread, we wish to help. We are not idiots or those annoying volunteers who think they know everything (God knows we don’t). But yet, we have experience, we have good ideas, we have maturity. But it seems at least in this newish church, if you’re over 50, you’re out to pasture. And yet, by the time you get to our age, your income is such that your 10%+ is often the backbone of the church’s income. (Yes, yes, it’s God’s money, I get it, but He also leaves it up to me as to where to invest it, and sometimes I wonder, is this just how it is? And I think what you’re saying is, unfortunately, in many churches, yes, this is just how it is). I pray this isn’t seen as a rant, but an affirmation that what you say is true, and I hope those churches who have an ear, will hear.

      • Bill Lyon on June 21, 2021 at 9:46 am

        Great observation. Thank you for speaking truth. Any church would be lucky to have someone with your wisdom and energy.

        Bill Lyon
        Orange County

  3. my singing monsters on March 27, 2019 at 2:38 pm

    Can I simply say what a aid to seek out somebody who really knows what theyre talking about on the internet. You definitely know find out how to convey a difficulty to gentle and make it important. More individuals need to learn this and perceive this side of the story. I cant imagine youre no more fashionable since you undoubtedly have the gift.

    • Beverley on June 23, 2019 at 4:14 pm

      I have these principles in my work place and my staff retention is high, but I find my senior leadership keep the middle management in the dark.
      Personally I have achieved so much just seeking God and applying wisdom and following His direction, but without vision people perish.
      Today I wrote an email to my leaders outlining my personal frustrations and my lack of fight. When we overlook Great leaders appointed by God, highly motivated deducsted abd who will go above and beyond, they need to be considered, nurtured, trained up and valued. I find myself pushed to the side, overlooked and not invested in., this is very common in Christian ministry because of pride.
      Iam looking to God for help, do I simply burn myself out in a ministry where I feel overlooked, yet still achieving great outcomes for Him or do I stay knowing that my health continues to suffer in the process and my doubt in my leaders continues to deepen.
      Your 6 Points are exceptional and not only apply to my workplace, but so very relevant in my church also.
      I have felt burnout many times as I have a high capacity to give, because God placed a calling on my life from a very early age to go. Now I feel some 4o years on frustrated and burnt out, even though I hate that terminology it is a reality sadly for many high capacity leaders who have been called to serve.

      • Eric Rogers on October 18, 2020 at 4:24 pm

        Under the surface, you will find that highly motivated volunteers become highly discouraged ex-volunteers when they observe well paid staff who dont provide an honest days work for an honest day’s pay.

        • Bill Lyon on June 21, 2021 at 9:52 am

          So True. I have seen parish administrator’s who try to control every situation via email orders, and enter in the middle of initiatives to share in the credit, but are nowhere to be found when its time to roll-up sleeves in the initial stages… I wish more pastors are given more leadership training, or at the very least, read every book written by John Marshall, so that they understand how to hire paid staff and how to manage them.

  4. Sourire on March 24, 2019 at 6:19 am

    I was studying some of your articles on this internet site and I believe this site is very instructive! Keep putting up.

  5. Result nic.in on March 16, 2019 at 7:43 am

    Youre so cool! I dont suppose Ive read anything similar to this before. So nice to get somebody by incorporating original applying for grants this subject. realy appreciate starting this up. this fabulous website is one thing that is needed on the web, somebody if we do originality. valuable project for bringing new stuff on the internet!

  6. Lyn Metts on December 11, 2018 at 4:14 pm

    A friend posted this and I hear so much of my current position in this. I’ve been in ministry for almost 40 years and came to a new church. I volunteer in the children’s ministry since this church has a paid Ministry Director already on staff. The ministry director constantly interrupts the teachers during lesson time to welcome the children (after they walk past the director to get to their classrooms), answer the teachers’ questions before the kids can think of an answer, or to inform the teachers of things that could actually wait until after class time. And, my favorite, “Can you do this?” only to have the director follow me to do it themselves. The Ministry Director told me I should be their replacement when they retire (no, thank you!) and then decided I wanted their position now, it became a series of corrections and nit-picking.

    I do not want to be the topic of illustrations on how people just don’t understand or want to do things ‘properly’ – I’ve heard too many of those, so I’m looking for excuses to walk away.

  7. Cathy Kreisel on December 4, 2018 at 12:12 am

    Yes! Thank you for writing this! I am a retired special education teacher with a Master’s degree and 25+ years of experience, much of it with emotionally, behaviorally disordered teens. I have been volunteering at a Christian home for troubled teenage girls for about 8 months, and I am very frustrated for the following reasons: (1) I am not part of the team. I am never included in team meetings, and I don’t work with other team members, only alone with the girls. (2) Communication is poor. I don’t know what is going on most of the time. I just found out today that I have a mailbox–this after helping out for 8 months. (3) My skills are not being used. In fact, I have more education and experience than most of the staff, but no one ever asks for my input. I am ready to quit, but I love working with the girls.

  8. Diego on October 1, 2018 at 4:24 am

    Thanks for sharing these reasons, I will take care of all of them. I am also running a volunteer organization.

  9. Krista on September 16, 2018 at 3:46 pm

    Now I know why I get bored so easily! Or why I fear I must just have the dreaded & so frequently preached-against “critical spirit.”

    I came across this post by googling “now that I’m volunteering with my church’s kid’s ministry I don’t like it!” just to see if there’s a conversation out there that speaks into what I’m observing and this is exactly it.

    I’ve just resolved to be a low-level assistant and plan to turn down any leader/teacher role because I can’t envision myself functioning as a leader with the strategies they’re implementing. It’s way too disorganized. But I can go with the flow if I don’t have to be the point person of the chaos.

    If I felt that my observations and solutions would be well received I wouldn’t have searched out this topic. Unfortunately I’ve discerned this ministry is like someone’s baby and can’t be talked about in any perceived negative light. I’ve seen the mama bear come out a couple times already. It’s sad, because I don’t even want a title or anything.. I just want to see it succeed and really engage kids the way they “think” it is, but it looks like they can’t see it with a fresh eye anymore.

  10. […] non-profit organizations rely on volunteer labor to keep running, but retaining volunteers is notoriously difficult. They’re not being paid, the position is always a lower priority than a […]

  11. Emmanuel Okpor on August 31, 2017 at 2:53 pm

    Dear Sir,
    I actually was looking for a way to communicate with you through email or so but couldn’t find any contacts on your site. This is why I chose to use the comment box. I am sorry if I’ve misused the box. I live in Nigeria and I have been receiving fresh and life-changing insights from your posts especially on the Churchleaders site. Even though I would love to receive your posts via email I won’t be able to access them regularly due to the high cost of browsing data in my country.
    Please sir, I would love to know if you have any room for sending any of your books, magazine etc for free to readers like me who might not access the training packages due to limited technology or insufficient funds. My phone is a Nokia X2-01. That’s my machine for accessing your rich articles these few years. I hope I’ve communicated with these few lines.
    I will be grateful if you send me any of your publications even if it’s a one time thing.
    Emmanuel Okpor.

  12. Haziel May Natorilla on August 2, 2016 at 2:51 am

    Thanks for this article. I’d say this resonates with me since I’ve been volunteering at the age of 9. Sticking to the scripture is professionalism.

    For me, major reasons to leave a ministry or to take a break from them so I can refresh myself with God would be #1 and #4. #1 The Challenge isn’t big enough is a reality high-capacity volunteers often face. I get bored easily when things get predictable.

    I’m not a perfectionist, and I’m definitely not trying to critic everyone else, but if the leader gives me a line like, “I’d rather exercise mercy since we’re all volunteers”, that can be very frustrating. Especially when it’s not exercised all the time, like there can be injustice or that sense of being unfair. I recall being vocal about my observations (good and points for improvement as objectively as possible) in a blog and I was told to remove my blog entries about it. The higher-ups in church said something like “Praise-in-public-rebuke-in-private kind of mentality,” when my intention was to write my experience and observations. It was only viewable by friends, though online, so I am frustrated with that kind of iron-fist on my freedom of expression. If it was forbidden to do that, they should have said so during the orientation for volunteers.

    Then there’s no. #4 You let them off the hook too easily, that happens. I retreat instead of actually give them the truth of my opinion, because they can’t seem to handle an honest observation after they asked for a “point for improvement”.

    Also, a new leader can be afraid of losing the volunteer in some way, and this shows, whether consciously or subconsciously. Or sometimes, it can be the ego of the leader, so people can shy away from telling them something that might look negative.

    #5 You’re not giving them enough personal attention, can be a secondary reason for me, especially when I observe some sort of inner circle (the all stars) and an outer circle (the newbies, the alternates) within the team dynamics. Though it’s usually forgivable, being isolated in some way does not sit well nor does it feel good.

    Another reason that wasn’t stated here in this article is the personal lifestyle of the leaders. When I observe that the leader is not a role-model, seems to be playing around, being unsure about their convictions, morals and conduct with others, then it makes me lose respect for the person. Not that I can tell the leader upfront, since, there’s an inner circle (which new volunteers are not a part of) and an outer circle.

    Or when there’s someone preaching all the time when she shouldn’t, since we’re training men to be the ones to rise up to the responsibility, I have a hard time with it.

    Or when a leader says that they will do something and then don’t follow through – the broken plan or broken word, without a second plan or closure on it, it can be disappointing.

    What I can’t tolerate is flirting around inside the church setting or in church activities for leaders. (Please, do it elsewhere.) If they’re being like show-offs, I’m not sure whether to support the leader with his choice in a relationship, or if they’re even in a courtship/dating relationship is unclear. Not that my opinion mattered, so I don’t say anything about it.

    What helped me is prayer. The easiest way to deal with frustrations is to pray for them, leave for a season, and hope that they figure it out on their own what they’re doing wrong. Or maybe leave for good to find a different team.

    Then again, there are seasons in life, and ministry is just part of it. There are open doors and closed doors. When God leads a person into a different season, then it’s time to go and walk through the open door. If the open door leads back to them, then that’s destiny. And people come and go as they are led by God (hopefully).

    Meanwhile, it’s not always bad thing to leave or to lose the high-capacity volunteer. For me, it’s always a learning experience to come and go at will. I’ve learned and I have my good experiences with them. But some things I can’t tolerate.

  13. Dave Marrett on April 4, 2016 at 7:53 pm

    Do we lose volunteers because we don’t empower them as Disciples? Think about it, Jesus never once recruited a volunteer he called for people who were willing to lay down their lives – There’s a big difference! I don’t have Carey’s popularity but I’m calling this one! He is way wrong – This is text book business model rather than NT discipleship – Only one can have the power of Jesus to transform lives and see Kingdom multiplication – The ‘mission’ that Carey omits is rarely heard or carried out in the context of western ‘Churchianity’ and that is Jesus command to Love God, Love others and make disciples who make disciples (Mt 22 & Mt 28), It’s amazing as I speak with followers of Jesus around the world, those one’s who are willing to obey the great commandment and the great commission and willing to lay down their life for the sake of the Gospel NEVER have to be encouraged to volunteer, or serve! If we have to coerce people into that they’re not followers, they’re consumers – Harsh but true!

    • Carey Nieuwhof on April 5, 2016 at 7:00 am

      Appreciate the perspective Dave, and I appreciate your commitment to the Gospel, which I share. I agree zeal can go along way. So can commitment. Yet I don’t think it’s true that “just be radically devoted to Jesus” and you won’t need to learn leadership principles. If you believe that the principles we discover in leadership were ordered by God (who is a God of the mind and the heart), it creates a different take. I happen to believe that, and want to see the church realize it’s full potential. Just because you love Jesus with a whole heart doesn’t mean you’re now unteachable and have learned everything there is to ever learn.

      • Dave Marrett on April 5, 2016 at 8:12 am

        And I appreciate your perspective – I think you read between the lines a little on my reply, I certainly love great leadership, try to model and teach it and be taught by others – however my leadership paradigm looks more like one another in relational intimacy, non hierarchical and void of volunteerism. After 20 years of being Sucker punched as a Senior leader within the traditional model, I now enjoy greatness by being the least, I have more influence now than I ever had! Bless ya.

    • HoosierConservative on April 12, 2016 at 9:47 am

      I found this blog post while searching for advice on whether I should leave a bad volunteer gig. Carey’s comments resonate very strongly with me.

      A few months ago, I offered my assistance to a group that claimed to need administrative work done. I have MBA education and a solid resume of leadership. So I sent my resume to the director with an offer to help. Three weeks later when they got around to meeting with me, they asked if I’d mind starting at an entry-level volunteer role. I’ve cleaned a few toilets in my day for places I enjoyed being at. High capacity people are often very insecure about being “too good” for unskilled labor, so we’ll often bend over backwards to accept menial work.

      When process improvement is what you do for a living, but you observe chaotic, inconsistent, lackadaisical processes that burn through money and give people headaches, you really can’t help but to notice. After a month or so of sitting in a corner taking phone messages while chaos reigns around you, the feeling starts to sink in that you’re a square peg in a round hole.

      High capacity workers aren’t trying to be know-it-alls, and we really are not just vying for the glamour of a management role. We are trying to give our utmost in making that group more successful. God has equipped us with knowledge and talent we genuinely want to sow into the kingdom.

      There are two basic things I need from a volunteer group: 1) my contribution makes an actual difference, 2) there is some sort of plot that’s moving toward a big-picture goal. Contrary to popular opinion, you can have those two things while cleaning a toilet, and you can be missing them while working in management.

      The first time a high capacity worker has the thought “I’m kinda bored right now,” it’s over. I’ve found myself immensely entertained while washing dishes for a great church. Boredom has nothing to do with manual labor. Boredom happens when that person has no emotional involvement in whatever they are doing. It sometimes makes us feel like we’re bad people, but we can’t help feeling like we don’t belong.

      Ministries cannot treat people like children and expect them to go along for the sake of the gospel. That’s not being a good shepherd. After spending many years trying very hard to have a “better attitude” for serving, I’ve come to face the hard truth that ministry leaders have to be great shepherds for the group to succeed.

      • Carey Nieuwhof on April 12, 2016 at 9:59 am

        I really appreciate your comment, and actually I don’t hear arrogance in it at all. I hear a misfit, which is tragic. And your critique is something I agree with 100%. I’m praying we do a better job of engaging people at the highest/deepest levels of which they are capable. Thanks!

      • Folasade Oduja on March 21, 2018 at 12:54 pm

        I relate so well with everything that you have said, HoosierConservative. Sometimes, leaders pay lip service to wanting the best but do not follow ALL the principles required to make this happen. I am naturally an organised and results-oriented person who likes things done in the shortest possible time even where there are no deadlines. So I get easily demotivated and frustrated in an environment where there is lack of order or respect for timelines.

        You are right, high capacity and energy people can be easily labelled, know-it-all or arrogant whereas the truth is that we just cannot function in chaos. We ALWAYS, not sometimes, strive for excellence and speed; we disconnect easily in environments that don’t lend themselves to such and want out especially when things remain the same after offering suggestions on how things can be done differently and more efficiently.

        The tone in your write-up depicts one who is GENUINELY wanting to serve God’s purpose, not minding the level of tasks involved. Otherwise you would have not offered to help in the first place. Very different from someone who is high level and capacity for whom the opportunity to serve in a lower level is ACTUALLY character-building inspired by the Holy Spirit.

      • Easton on June 24, 2019 at 1:53 pm


        I can’t agree with you more. I was brought on to a church to coordinate strategic planning. My background with churches and education in strategic planning and leadership were the reasons why I was asked to join this struggling group.

        After nine months of rejection by the group, I finally called it quits. They did not appreciate my input in the least, were directly confrontational, and indirectly obstructive of all I attempted. Like Carey mentioned in the article most do not even know the difference between mission, vision, and values. Some were even rude on Sundays during service. Rarely did the pastors hold these people to disciplinary standards befitting the secular world, much less the church. I hold serious reservations about a positive future of this church.

    • Dan on August 25, 2017 at 12:50 pm

      I read the whole discipleship paradigm into #5. I think Jesus Himself often called people to be disciples (or volunteers-the label doesn’t really matter!). In fact the quotes you gave are exactly that. They only became disciples because Jesus called them and challenged them and equipped them. I know myself I sometimes don’t do things because I am ignorant, not aware of certain needs or opportunities. If I am willing to obey and lay down my life etc. it means I am already in that process of making disciples (the actual command in Matthew 28 as you mention).
      Ministry is all about people and I felt like this article was a good reminder of that, especially in church and mission settings. A shepherd cares for all the sheep and knows how to lead them to good water and pasture that is green.

  14. RooThree Story on September 21, 2015 at 12:40 pm

    Good lord. This sounds like just about every job I’ve ever had. Never MIND volunteer organizations. I spent my life in the graphic industry and then, when I chose to power down to minimum wage food industry jobs, I thought it was me.

    It wasn’t. It was the people running these ‘organizations’ who didn’t seem to value high capacity people, as you put it. You started to feel something was wrong with you if you weren’t a squeaky wheel, constantly being ‘broken’ in some way, requiring attention.

    And I could count the number of times I was left holding the bag, doing a whole lot more than some ‘job description’ because..well..no one else bothered.

    We were all interchangeable cogs in businesses that seemed to depend more on bodycount than ‘being present’.

    Thank you for giving what I was a word: high capacity.

    That nailed it.

    Heather, just happening by

  15. Tricia N. on September 9, 2015 at 11:07 am

    Wow, these ring so true! After reading these comments I don’t feel like the only one. I’m in the situation where I had the opportunity to serve at a large church with excellent organization and team work, but chose to stay in a smaller church out of loyalty and the desire to help. Now I feel like I mostly spin my wheels, and I’m losing my edge and motivation with each passing month. I don’t know what the answer is.

  16. yolanda on August 24, 2015 at 8:17 pm

    Great blog! My greatest challenge is church members that are “negative” or feeling “threatened” and wonder why so many people refuse to volunteer.

  17. Parker Miller on June 6, 2015 at 6:06 pm

    As someone currently leaving a position in my church my biggest blows came from the words “good enough” as well as a lack of organization. Hardest decision I’ve ever made was to step down but God has been constantly reassuring me it was his direction.

    • Carey Nieuwhof on June 7, 2015 at 6:33 pm

      Wow Parker…breaks my heart to hear that. Good enough…indeed. Needs to be banished as an excuse for mediocrity.

  18. Amanda Sims on January 5, 2015 at 4:13 pm

    This is such a great post! It really challenged me, especially given that I’m interacting with our volunteers almost exclusively in an online environment. I need to be more clear, more organized, and more intentional because of this.

  19. supermom on January 1, 2015 at 6:12 am

    This post got me to subscribe! I´ve been marathoning your podcasts and blogs since. I like that usually out of 10 reasons I´m affirmed in at least 3! And the others are good things to ponder and look at how to implement. thanks so much for taking time for these helpful tools!

    • Carey Nieuwhof on January 5, 2015 at 4:17 pm

      This is so encouraging. Thank you! In the end, I want this to be encouraging and helpful. Glad it’s been that for you!

  20. Anthony Van Iersel on December 23, 2014 at 7:37 am

    To add to this, from a employment point of view, often the leader or owner will overlook the hard workers that put everything they have into their career only to see others be coddled or even moved up. A leader must see those that aspire and guide that path. From what I have seen in connexus they seek out the strong and pursue them with great pleasure. It’s nice to see this still existing when my everyday life seems to be snuffing out hope. I love your words and how they relate to my management skills and my growing faith

    • Carey Nieuwhof on December 23, 2014 at 7:42 am

      Thanks Anthony…it’s interesting how management techniques often ignore gifts and focus on other criteria. I think everyone has a role to play but getting the right people into the right roles is key. And you’re right, this is what we try to do. I LOVE the fact that the church is providing hope when you see it being snuffed out elsewhere. Christ is our ultimate hope in all things, but I think that even gets down to the level where how we operate as a community can be inspiring or deflating. We want it to be inspiring.

      • Mark Veenstra on April 10, 2016 at 8:25 am

        That’s what I was going to add if I didn’t see it here. In the church where I serve, I have far too often noticed we ignore the idea of “gifting,” spiritual and otherwise. Instead we “settle” for someone, (anyone), who is willing to serve on a committee or team. This normally leads to lack of enthusiasm, and certainly helps to ensure we do little else than maintain the status quo. I am part of a leadership group that is trying to persuade members that we need to be intentional about where and how people serve. Changing culture is difficult though…..if anyone wants a daunting challenge I recommend you try it! (Especially in an a church setting where tradition has ruled for decades)!

  21. charlotte on August 27, 2014 at 9:49 am

    I got a committee humming. It was the outreach committee and we were exceeding all previous benchmarks in our charitable giving and works. We were poised to engage our congregation even more powerfully. I attended the meetings designed to keep us in sync with the larger church. I was in close contact with the rector to insure that what we were doing was known and appreciated (and she was given the opportunity to let us know if something wasn’t working). So what happened. The vestry decided to look over our shoulders and overrule us without any conversation, and for “reasons” that turned out to be either false or incomprehensible. I was lied to and lied about, and scapegoated. I am high capacity and I don’t see wasting my time and energy on volunteering at church.

    • Carey Nieuwhof on August 27, 2014 at 9:51 am

      Charlotte…Ugh…I hate hearing stories like yours. I am SO SO sorry.

      I promise you there are churches that value high capacity leaders. I hope and pray you find one. Thanks for sharing your story.

  22. Heroeffect on August 11, 2014 at 8:37 pm

    Man I need to hear these words. Right on the edge for some of this (hopefully.)

  23. […] If you want more, I wrote this post on 6 reasons team lose high capacity volunteers. […]

  24. WasaCresswell on June 13, 2014 at 1:36 pm

    Thank you Carey – exactly!!

  25. RedStateKitty on June 11, 2014 at 4:35 pm

    I think there’s one you missed: You micromanage them. That happened to my husband and I, and it is why we are no longer at the church we had really felt (at first) at home with. It was a plant church, initiative of a pastor for whom this was only his second pastoral responsibility, and his first as “senior.” He wasn’t all that young, either (mid-40s, career changer). He, and especially his wife, micromanaged everything. I get that they thought that they personally were responsible for the success of any and all programs (however, they weren’t! — God was!)

    Every little detail was micromanaged — even to the color selection for the napkins for a Christmas dinner, even to how far apart to put the food for optimal flow of those getting their food (I have professional food service experience and she was quite combative about making her point about the setup for the event). She finally decided, after I explained why more room was needed, that I “could” set it up that way — even though I was the hospitality ministry director — and she never admitted afterwards that what I said was correct or apologised for her combative attitude.

    It wasn’t just hospitality — VBS, ushers, outreach, literature, etc. No matter what ministry, if the pastor or his wife were not directly running it then they made sure that whomever was “in charge” knew to ask or get guidance on every little detail no matter how insignificant. Thus, after a time, no volunteer would say or do almost anything without first going through both of them.

    Micromanagement is the way you take the “big challenge” away from a “high capacity volunteer.”

    • Carey Nieuwhof on June 11, 2014 at 7:19 pm

      I’m so sorry to hear your story, but can completely relate to how frustrating that must have been. One certain way of alienating leaders is to micro-manage them. Thanks for this important point. 🙂

    • supermom on January 1, 2015 at 6:17 am

      Whoops! I just saw myself in here…as the micromanager. I´ve never seen it before! thanks for sharing. I´m trying to change and you may find that those “senior pastors” have learned and grown and would love to have a second chance with friends like you! I´m thinking it´s learning how to let grace flow, both ways!

    • rmi on January 4, 2015 at 4:52 pm

      This is an excellent point to add. I have felt myself eventually “check out” in a few situations where I was chosen for a responsibility because of my education/experience/talents….and then micromanaged to the point that I felt so underutilized, having to walk on eggshells and ask permission for every little decision, or worse, being constantly contradicted on my choices and overruled even though I had the greater experience and education in that area than the leader above me, and was able to concretely back up my reasons for how I did something. When I got to the point of feeling like a circus monkey could perform in my position because it really didn’t involve any free thinking or opportunity for significant input, I removed myself from the ministry or work situation and looked for an opportunity with mutual respect and an appreciation for what I could bring to the situation. I say this all at the risk of sounding like I always wanted to get my way – but that’s not it at all; I just wanted some trust and autonomy. I have also been a part of a church where I was able to offer more and more of myself without being micromanaged, and it freed up the other ministry leader to grow other areas of the ministry and use their particular talents more frequently – it was a relationship of mutual respect and trust that we were staying true to the church vision and the ministry grew and thrived.

      • Carey Nieuwhof on January 4, 2015 at 9:11 pm

        Very well put. I hope many church staff read this.

  26. […] My guess is you could use a few more high capacity volunteers. You know—the kind of volunteer who: Can attract other capable leaders Doesn't drop b  […]

  27. Tim on April 4, 2014 at 4:56 pm

    Too few volunteers and preoccupation with “significant gifts” is a systemic failure point of pulpit and pew oriented church.

    #1.True, in the institutionalized form of church. You are focused on “significant gifts”? Error! Eveyone is gifted significantly. Even the worship hour has zero confidence in the heart expressive particiaption of 90% of the saints. The hired man dominates.

    #2 Mission is clear. Vision: if expecting God to funnel it all through the top hired man they are missing Acts 2 revelation on who God gives vision to – everyone. How is all messed up beggining with the worship hour, and everything that follows that. If the saints have heard 500+ Bible lectures claimed to be “equipping them for the work of the ministry” and they aren’t equipped yet, then we ought to see there is a problem with the assumption that you can equip with Bible lectures and zero mutual relationship participation. See Eph 4 for who is to be “speaking the truth in love” so all can grow up to be like Jesus.

    #3. No, you’re ignoring the main organizer, Jesus, the head of the church. His word on how to do church life is completely ignored or explained away as soon as you hire someone to lecture the Word every Sunday. “Preach the Word” does not mean lecture the word. Do you see it there?

    #4 You have a power pyramid and you put God’s people below you. With Jesus, it’s the other way around. Jesus is the only upstream person in church. “You are all brothers” according to Jesus. Fix this and you will make great progress.

    #5 How can one man (said to be the pastor) have any kind of mutual, two-way relationship with 100 people? Or the same for 59 hired staff and 2000 people? You can’t. You have a false assumption about church that says you have to have enough people in one room to at least pay one guy to lecture you. This nullifies mutuality between teacher and students.

    #6 Back on your “high capacity” volunteer preoccupation. Where do you get that in the Word? If you keep the institutionalized form of church you are stuck with 80% of the work being done by 20% of the people.

    Why can’t you question the systemic assumptions? Are you chained to them?

    • Carey Nieuwhof on April 4, 2014 at 5:38 pm

      Tim…I’m not sure what your motive is, but, truthfully, you sound angry. And it also sounds like you have this all figured out. Maybe you don’t mean to come across that way, but that’s how it reads to me. So I’m not sure what I say will help. However, this is actually not a post about the ‘top man’, it’s about releasing the gifting of many people in the church. It has nothing to do with 20% doing all the work. Just the opposite. Sorry if that wasn’t clearer.

      • Tim on April 6, 2014 at 8:18 pm

        Motive? To teach, rebuke, correct, and instruct in righteousness – the very purposes of God’s word. I know it’s not common for Pastors to be rebuked and corrected with God’s word from saints who are not paid to minister. We usually take the passive role and enjoy it for it’s ease. So you feel I’m angry and self assured. I’m very assured because of what the scriptures say and I’m talking direct because this is serious stuff – Christ’s body. The problem of low Christ powered volunteerism is rooted in the bogus foundations of institutionalized faith. It starts with the top man. He rejects ministry “free of charge” like Paul teaches. They sluff it off with really bad eisegesis. The leader is to be an example. People are to learn to do what he does, (1 Peter 5:3) not be pumped up to do things the things below his level of calling. He is a talking leader only. He will not “fully train” anyone to “be like him”. Luke 6:40. He expects to be paid so he won’t be a “muzzled ox” but he expects everyone else to be a free-bee minister. Now that is arrogance God will oppose. 1 Peter 5:5,6. Some can get a lot of people in to hear him lecture the word but there will be zero reproduction on his part. The saints will grow deeper and deeper into dependency and loving it more. For a hundred years hundreds of books and articles have been written on “releasing the gifting of many people” but the problem still persists because the false system still persists. Our previous church did a snazzy digital survey were everyone has a clicker with live graphs of results. 50% of the saints were doing nothing to serve. Did the leaders consider examining the system for error? They rejected my input and decided the saints just did not know their gifting. They did a gifting emphasis. Did anything change? No. They still need 30 or more hired staff to pump up church life to keep the numbers of “attenders” up. They are very sincere, but they are stuck. The hired staff get their pay checks. The saints get their ceremony. What’s not to like? If I sound sarcastic or angry it’s because this tragic counter Bible system has it coming. This is the kind of Church the Corinthians loved as they rejected Paul’s emphatic ministry of rejecting pay 2 Cor. 11,12. The text says pay for ministry is a “burden” at least 4 times. The more direct word is “numbing”. God’s people are numb from an overdose of hired in coddling and one-way communication (no heart participation needed from the saints in the worship hour). Is this clear or are you still wondering? Please read the scriptures I gave and do some soul searching on your 6 steps to more “high capacity” volunteers. I welcome feed back – we’re brothers.

        • Carey Nieuwhof on April 6, 2014 at 8:28 pm

          Tim, I still don’t think you’re interested in dialogue. You appear to have this all figured out. Your characterization of church staff is insulting. Sorry. It just is.

          • Tim on April 6, 2014 at 8:40 pm

            How specifically is my characterization of church staff insulting? It certainly is negative because that is what is happening compared to what the Bible says should be happening. To take it as an insult may be merely self-justifying. God’s Word is the plumb line. That is what I’m offering. Where am I wrong in the Word? Where is the Word in your ideas? I am pointing to the root of the problem, not the whole thing. Clergy vs. laity. A horrible reality that meshes in well with the flesh of both involved. Now the Spirit’s power and his gifts are squandered. As you stand in the pulpit just look at them all completely silent – zero heart expression to the rest – just looking to you to say the good feeling words. I’ve stood there and seen it.

          • Carey Nieuwhof on April 6, 2014 at 8:48 pm

            Many staff led churches have hundreds (or thousands) of mobilized volunteers who serve in the church and beyond the church in the marketplace. They serve sacrificially and embody Christ in what they do. I feel like you’re painting every staff led church with the same brush of what sounds like a bad experience you’ve had.

          • Tim on April 7, 2014 at 12:52 am

            Now I’m concerned about your interest in dialogue. You have yet to address one scripture or question I offer. Your statistics are generalized and partial. For a church with a thousand “mobilized”? 1. How many are not mobilized at all? 2. How many are mobilized for a once or twice a month commitment to the nursery with zero expectation to “speak the truth in love”? Merely performing an institutional task in mass crowd settings where there is almost no simple name recognition is a dynamic that zero’s out God’s expectation that there be “one another love as he has loved us”. You know this is intimate and personal, but not in a church of 5,000 that has mobilized 1500 for one task or another. This is far from sacrificial or embodying Christ. How loose can we use that phrase?
            Bad experience? I was pouring thousands every month into the offering plate, serving in youth, singles, & children’s ministries, 15 Christmas performances a year with my French Horn, Missions committee, etc. I thought it was all stuff God wanted. Then I compared it all to the scriptures and my eye’s were opened. I was primarily a co-dependent helping other believers satisfy their addiction to sit and listen. Forget a contribution to even teaching their own children the Bible, and many more sad realities. Nice people. Love the Lord. Committed to the Bible. Suckered into a flesh oriented gathering that feels good and looks good. $1.5 million a year to hire men to lead them on this path. They are now down to 18% of giving going out the door. 82% is consumed in house for wealthy saints. I learned from my experience with God’s Word and the ways of American church life. I urge you to recognize the contradiction in your experience. It’s before your eyes, if you will see it.
            Staff led churches is a system. The people and personalities are different but the system is finely tuned and identical. I know it well. Calling out the scripture to show the corruption involved would bring and immediate label of “divisive” or “negative” or “basher” or any number of self-justifying protection schemes.

            There are some marvelous sacrificial saints in this system doing the work of Christ year after year. It maybe as high as 10%. The grace of God on display in a self-centered system. God working in spite of the folly. I was one of them and I left the system. Bad investment based on The Book. You see something going down but you are anchored in the system, not Jesus. We are told to “throw off the things that hinder and the sin that so easily entangles” so we can “run the race marked out for us”. Tweaking or shifting the things that hinder and the sin that so easily entangles doesn’t help any one run. Can you handle this? Point me to the Word if I’m wrong.

          • Carey Nieuwhof on April 7, 2014 at 8:48 am

            Tim, thanks for sharing part of your story. I appreciate your perspective a bit more now. And thanks for acceding the point that there are faithful people in staff led churches. There actually are some. And there are abuses.

            I honestly think if I came back at you with scripture and arguments about how the current church is like the NT church, you would simply counter them with your own take. I get that. So I’m not going to do that.

            I’m going to leave your comments on the blog and people can make up their own minds. Thanks for your contribution.

            I believe that what we are doing in many churches is obedient and scriptural, and that it release thousands—maybe millions—more into effective mission in the world. Could we get better? Absolutely. Is it perfect? Far from it. But I am thankful for the difference it’s making in our local communities here in Central Ontario and all over the world.

          • Tim on April 9, 2014 at 10:45 am

            It is very sad that you will not put one scripture on the table as an authority for your volunteer boosting system. Is it because you know how weak and twisted they are? Is it because you know I can show you how they don’t say what they are claimed to say? Is it because the scriptures that are completely ignored are so very clear? One defense mechanism is to say”It’s meaningless to argue about anything. I just want to follow Jesus.” To label any dialogue that involves debate or disagreement as “arguing” is quite shallow. It is basically saying “I want to continue doing what I’m doing even if I’m wrong because there are some results in it. Don’t upset me with your truth.” Today I asked God to open your heart to observe in HIs word His design for supernatural capacity in giving of ourselves. Why stick with a 1000+ year old system when a little transformation brings more glory to Jesus?

  28. Nate Woodward on April 4, 2014 at 11:59 am

    #3 is the challenge for me. I’m not naturally organized, being more of a dreamer/creative than an administrator by temprament. But that’s why I need my high-capacity organized people even more! A good challenge.

    I’m going to push back on #4 and #6. Part of challenging high-capacity volunteers IS challenging with the upside-down nature of the Kingdom. I have been a high-capacity volunteer but one with 3 young kids and a changing job schedule, and I have served in a really beautiful church community that has offered me grace when I run late or show up half-prepared. And I have grown in my understanding that the way of Jesus isn’t expecting everyone to shape up and get it together. In other cases, I’ve had to gently remind my type-A volunteers that church work is about caring for everyone through and with their weaknesses, and that our calling to love and serve extends to everyone, including the flaky ones. We ARE glad that their hear, even if it through off our agenda.

    #6 isn’t something most leaders have much control over. In fact, I’ve been a part of one extremely vital church that was so outwardly focused that it sent many of it’s core volunteers to seminary or other training programs because of the gifting and calling of those people. It would have been an easier road for them as a church if they had tried to keep those people around, but it wouldn’t have served the Kingdom.

    I guess my push back is generally a reminder that we are serving the Kingdom of God, not the Kingdom of Crossroads Community Church.

    • Carey Nieuwhof on April 4, 2014 at 5:35 pm

      For sure we’re serving the Kingdom of God. I think sometimes our culture in church has shifted enough that we’ve forgotten what that is.

  29. Leadership Roundup | Worship Links on April 3, 2014 at 2:02 pm

    […] Carey Nieuwhof lists some common reasons why leaders lose their best volunteers: […]

  30. Greg T. on April 3, 2014 at 1:13 pm

    Just to tie in with #6…then your high-capacity leaders are overused and abused. You keep going to the same people and wear them out.

    HC leaders are also driven to get things done. They see what needs to get done and do it, so if the environment is disorganized, they’ll focus on NECESSARY things and not the IMPORTANT things. If you’re not focused on the important, you’ll continue to operate in the status quo.

  31. Jeni on April 2, 2014 at 5:18 pm

    Yes!!! I am struggling with this very issue right now and I am a high capacity volunteer. 3 years ago we joined a church and school after moving from a different state. I immediately starting getting plugged into both the church and school so I could start meeting people in my new home town. 3 years later I am running about half of the programs at the church and school and I still get asked to volunteer for more and be in charge of more. 3 years ago I started the Book Fair at our school and have been running it ever since with nothing more than a few hour long volunteers. 2 years ago I was asked to be a Sunday School teacher, 1 year later the DCE left our church and I was asked to take over the program. I should tell you that our church and school are so in debt that we have a “Bill Board” outside the church because they can’t afford to pay them. In the last 10 years the church/school has gone from thriving to barley keeping the doors open. The sunday school program once had 300 children and is now down to 35. My job with running the program was to rebuild it. I am an unpaid volunteer with no experience being asked to do this. Training is not being provided to me and communication is poor (sometimes several days before an email or message is answered. I was very excited to accept this challenge in the beginning and now I dread going in on Sunday mornings. by taking this volunteer position I thought I would be growing in my own faith. the opposite has happened because I have no time for my own faith I’m too busy trying to blindly rebuild a program I know nothing about with out any volunteers. We are considering moving to a church/school that is much more stable where I can be just a normal volunteer and not be asked to run everything without support. Please pray for us as we struggle to find an answer. I believe that God put me in that church/school for a reason, but is that reason still valid? How do I know for sure where God is leading me?

    • Carey Nieuwhof on April 3, 2014 at 1:52 pm

      Jeni…wow…that’s a tough one! I’m not exactly sure what to say other than it sounds like your church is suffering from a lack of capable leadership at the top, either from the board or senior leader. I would be careful about getting burned out. Being a high capacity member of a low capacity team is often a recipe for that. Talk to people you trust around you, pray and seek advice. The wisest thing might be to limit your involvement or step back. It’s one thing to give your all to something that has potential. It’s another to give your all to something that lacks that potential or has problems no one is willing to resolve.

  32. Wednesday Link List | Thinking Out Loud on April 2, 2014 at 5:39 am

    […] Church Life: Six reasons why you may see attrition in what Carey Nieuwouf calls “high capacity” volunteers. […]

  33. […] a recent post, 6 Reasons You’re Losing High Capacity Volunteers, Carey Nieuwhof encourages pastors that we’re more likely to get and keep what he calls […]

  34. Yu Li on March 31, 2014 at 8:54 am

    In my opinion, a judgemental leader is a big turn off

  35. Loran Lichty on March 30, 2014 at 8:10 pm

    Great post Carey. First time on your blog. Great job.

    • Carey Nieuwhof on March 31, 2014 at 10:25 am

      Welcome Loran! Good to have you here. 🙂

  36. Matt Beeman on March 29, 2014 at 7:38 am

    And all the people said Amen! – I would add a point of emphasis that fits into #3 and #5 – you don’t respond properly and promptly to their communication – a communication from a high capacity volunteer is going to be primarily one of 2 things – information they believe to be valuable or requesting help, information, or a resource that is going to assist them in completing what you have asked them to do (or in many cases, going above and beyond what you have asked them to do) – if you fail to respond to their communications well, it gives the impression that you don’t value their effort or don’t care about the task you want them to do

    • Carey Nieuwhof on March 31, 2014 at 10:26 am

      Absolutely Matt. Love it. Play favourites with your inbox too. Completely agree.

  37. Chris Lema on March 28, 2014 at 11:59 am

    Yes. 100% YES!!

    • Carey Nieuwhof on March 28, 2014 at 3:18 pm

      Thanks Chris. Glad to see a very high capacity leader resonating with this.

      And thanks Brian and Brian…awesome how 2 and 3 relate!

  38. Brian McEntire on March 28, 2014 at 11:36 am

    Awesome post! I couldn’t agree more. Thank you for your wisdom Carey!

  39. Brian French on March 28, 2014 at 10:48 am

    We’ve been working on # 2 and it’s been amazing how that has helped to fix # 3 along the way. Fantastic stuff Carey!

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.