Browsing all posts in "responsibility".

What People Really Want From You

So I like Apple.  True confession.  (And no surprise to anyone who knows me.)  Last week they taught me a key lesson in customer service I’m going to share, but first, the back story. 
When I entered into Apple world three years ago, I assumed Apple would have exceptional reliability.  That’s their reputation after all.  For sure, [...]

Shift Responsibility, Fuel Your Growth

So…who is responsible for your spiritual growth?
If you’ve hung around church for any length of time, you might be tempted to say “my church is”.
At Connexus where I serve, we’ve been talking about that recently.   I did a message last month about blame and responsibility that seemed to resonate as deeply as any message [...]

What Toyota Can Teach Us

I am a fan of Toyota.  I own one currently and have owned another one in the past.  They make great cars.
So it hurts me to see how they are responding to what is emerging as the greatest crisis Toyota has faced.  I want them to do better.  I want them to sell more cars. [...]