Almost every church I know says they want to reach unchurched people. But few are actually doing it.

Part of the problem stems from the fact that many churches don’t really understand unchurched people (here’s a post on 15 characteristics of today’s unchurched person).

And part of the problem is that our model of church is designed to reach and help churched people, not unchurched people. Churches haven’t embraced change deeply enough.

So you can say you want to reach people all day long. You can teach about it every week. But if you haven’t designed your church around ministering to people who don’t go to church, you might as well be preaching that you want to lose weight while eating a triple cheeseburger.

Your model simply doesn’t match your mission.

So how do you know that your church is actually ready to reach unchurched people?

Here are 9 signs your church is ready to embrace unchurched people:

1. Your main services engage teenagers. I’ve talked with many church leaders who want to reach unchurched people who can’t understand why unchurched people don’t like their church. They would be stumped until I asked them one last question: do the teens in your church love your services and want to invite their friends? As soon as I asked that question, the leader’s expression would inevitably change. He or she would look down at the floor and say ‘no’. Here’s what I believe: if teens find your main services (yes, the ones you run on Sunday mornings) boring, irrelevant, and disengaging, so will unchurched people. As a rule, if you can design services that engage teenagers, you’ve designed a church service that engages unchurched people.

2. People who attend your church actually know unchurched people. Many Christians say they want to reach unchurched people, but they don’t actually know any unchurched people well enough to invite them. One of the reasons we run almost no church programs at Connexus where I serve (other than small groups and few other steps toward discipleship) is that we want our families to get to know unchurched people. We want them to play community sports, get involved at their kids school and have time for dinner parties and more. You can’t do that if you’re at church 6 nights a week. We don’t do many ministries because our people are our ministry.

3. Your attenders are prepared to be non-judgmental. Unchurched people do not come ‘pre-converted’. They will have lifestyle issues that might take years to change (and let’s be honest, don’t you?). Cleaning up your behaviour is not a pre-condition for salvation, at least not in Christianity. What God has done for us in Jesus saves us; not what we have done for God. Is your congregation really ready to love unchurched people, not just judge them? (I wrote about why Christians should let non-Christians off the moral hook here.) One of Jesus’ genius approaches was to love people into life change. If your people can do that, you’re ready to reach unchurched people.

4. You’re good with questions. This one’s still hard for me. I like to think that every question has an answer. I think one of the reasons unchurched people flee churches is they feel shut down when every question they ask has a snappy or even quick answer. They will find answers, but you need to give them time. Embracing the questions of unchurched people is a form of embracing them.

5. You’re honest about your struggles. Unchurched people get suspicious when church leaders and Christians want to appear to have it ‘all together’. Let’s face it, you don’t. And they know it. When you are honest about your struggles, it draws unchurched people closer. I make it a point to tell unchurched people all the time that our church isn’t perfect, that we will probably let them down, but that one of the marks of a Christian community is that we can deal with our problems face to face and honestly, and that I hope we will be able to work it through. There is a strange attraction in that.

6. You have easy, obvious, strategic and helpful steps for new people. I am still such a fan of thinking steps, not programs (Here’s an older but awesome (free) Andy Stanley podcast of all Seven Practices of Effective Ministry). One sure sign that you are ready to handle an influx of unchurched people is that your church has a clear, easily accessible path way to move someone from their first visit right through to integration with existing Christians in small groups or other core ministries. Most churches simply have randomly assembled programs that lead nowhere in particular.

7. You’ve dumped all assumptions. It’s so easy to assume that unchurched people ‘must know’ at least the basics of the Christian faith. Lose that thinking. How much do you (really ) know about Hinduism or Taoism? That’s about how much many unchurched people (really) know about Christianity. Don’t fight it. Embrace it. Make it easy for everyone to access what you are talking about whenever you are talking about it.

8. Your ‘outreach’ isn’t just a program. Many Christians think having a ‘service’ for unchurched people or a program designed for unchurched people is enough. It’s not. When you behave like reaching unchurched people can be done through a program or an alternate service, you’re building a giant brick wall for unchurched people to walk into. You might as well tell them “This program is for you, but our church is for us. Sorry.”

9. You are flexible and adaptable. In the future, you will not ‘arrive’. I think the approach to unchurched people and the strategy behind the mission of the church needs to be flexible and adaptable. Don’t design a ‘now we are done’ model to reaching unchurched people. You might never be done. Churches that are adaptable and flexible in their strategy (not in their mission or vision) will have the best chance of continually reaching unchurched people. “How quickly can your church change?” will become a defining characteristic of future churches. (If you want to read more about change, I wrote Leading Change Without Losing It last year. Additionally, John Kotter’s Leading Change is a must-read classic.)

Those are 9 signs I see that your church is ready to reach unchurched people.

What do you see?

If you’re like many Christians, you have an authentic desire to share your faith with people who don’t yet follow Jesus. I know I do.

One of my deepest longings is that every person would come to know the love and salvation that Jesus extends to them.

Our vision at Connexus, where I serve as lead pastor, is to be a church that unchurched people love to attend – a vision we share with all North Point strategic partner churches.

But unchurched people are changing.

Even since I started ministry 18 years ago, there’s been a big shift in how unchurched people think. Particularly here in Canada, we are a bit of a hybrid between the US and Europe. Canadians are less ‘religious’ than Americans, but less secular than Europeans.

Gabe Lyons and David Kinnaman have outlined helpful characteristics of unchurched people in UnChristian and David tackled it again in You Lost Me. I won’t repeat those characteristics here. (Both books are fantastic reads.)

Post-modernism has a deeper toe-hold here than in almost anywhere in American except perhaps the Northwest and New England, where it might be about the same.

Here are characteristics of unchurched people that I’m seeing today.

1. They don’t all have big ‘problems.’ If you’re waiting for unchurched people to show up because their life is falling apart, you might wait a long time. Sure, there are always people in crisis who seek God out. But many are quite content with their lives without God. And some are quite happy and successful. If you only know how to speak into discontent and crisis, you will miss most of your neighbours.

2. They feel less guilty than you think. They don’t feel any more guilty about not being in church on Sunday than you feel guilty about not being in synagogue on Saturdays. How many Saturdays do you feel badly about missing synagogue? That’s how many Sundays they feel badly about missing church.

3. Occasional is regular. When they start coming, they don’t always attend every week. Giving them easy, obvious and strategic steps to get connected is important. Disconnected people generally don’t stick. (I wrote more about the declining frequency of church attendance here.)

4. Most are spiritual. Most unchurched people believe in some kind of God. They’re surprised and offended if you think of them as atheists. As they should be.

5. They are not sure what “Christian” means. So you need to make that clear. You really can’t make any assumptions about what people understand about the Christian faith. Moving forward, clarity is paramount.

6. You can’t call them back to something they never knew. Old school ‘revival’ meant there was something to revive. Now that we are on the 2nd to 5th generation of unchurched people, revival is less helpful to say the least. You can’t call them back to something they never knew.

7. Many have tried church, even a little, but left. We have a good chunk of people who have never ever been to church (60% of our growth is from people who self-identify as not regularly attending church), but a surprising number of people have tried church at some point – as a kid or young adult. Because it wasn’t a good experience, they left. Remember that.

8. Something is generous. Because even giving 10% of your income to anything is radically countercultural, the only paradigm of giving they have is a few dozen or hundred dollars to select charities. I hope every Christian learns to live a life of sacrifice and generosity, but telling them they are ungenerous is a poor way to start the conversation. They are probably already more generous than their friends.

9. They want you to be Christian. They want you to follow Jesus, authentically. Think about it, if you were going to convert to Buddhism, you would want to be an authentic Buddhist, not some watered down version. Andy Stanley is 100% right when he says you don’t alter the content of your services for unchurched people, but you should change the experience.

10. They’re intelligent, so speak to that. Don’t speak down to them. Just make it easy to get on the same page as people who have attended church for years by saying “this passage is near the middle of the bible.” You can be inclusive without being condescending.

11. They hate hypocrisy. Enough said.

12. They love transparency. When you share your weaknesses, everyone (including Christians) resonates.

13. They invite their friends if they like what they’re discovering. They will be your best inviters if they love what you’re doing.

14. Their spiritual growth trajectory varies dramatically. One size does not fit all. You need a flexible on ramp that allows people to hang in the shadows for a while as they make up their mind, and one that allows multiple jumping in points throughout the year.

15. Some want to be anonymous and some don’t. So make your church friendly to both. Also see the previous point. This is huge.

What are you seing? What describes your friends and the people you’re reaching at your church? Let’s grow this list.

Everywhere I go, I talk to pastors who are experiencing the same thing.

People who attend church are attending less often.

People who used to attend every week are attending 3 times a month. People who were around twice a month often now show up once a month. And attenders who used to come once a month are showing up half a dozen times a year.

This is true of rapidly growing churches, mega churches, mid-sized churches, Bible churches and churches like Connexus (where 60% of our growth is from previously unchurched people.)

You can get mad at people…but that’s not really that helpful. If all people get is judgment or ‘should have done better’ when they show up at your church, why would they keep coming? You don’t line up to be judged either.

There are fewer and fewer of us every year who

Feel guilty when we miss a Sunday (I do…but I’m a dinosaur…I know it)

Have a natural instinct to head to a gathering of Christians on the first day of the week

Miss church when we can’t get there

Some church leaders I know wonder whether people will even attend physical buildings a decade from now. I believe they will, but maybe not in the droves people are even today.

So what’s going on? And how can you ‘compete’?

Well, culture is changing (in my next post I’ll talk about the changing characteristics of unchurched people).

But two of the biggest factors that used to drive attendance in the last 20-50 years are now reproducible online.

Two decades ago:

If you wanted to hear great preaching, you had to go to church. Podcasting and online campuses have changed this.

If you wanted great music, you had to go to church. Okay, maybe church music wasn’t that great 20 years ago. But somebody liked it. Now, for $20, all your favourite songs are on your phone wherever you go.

So what do you do?

Is the battle lost? Not at all.

Here are 7 ways to respond as people attend church less often:

1. Create an Awesome Online Presence. Launching an online campus is a goal for us, but between Facebook, Twitter, podcasts, app, website and blog, people can pretty much stay connected. And even giving to church online has never been easier. (70% of our offering comes in online.) Many people tell me when they’re not physically present they stay in touch via all of these media. Don’t judge your people for not being there, help them stay connected instead.

2. Elevate Personal Relationships. Somehow facilitating a personal relationship is easier and more effective in person. Churches that value personal relationships (even for thousands of people through groups) will always attract people who value personal connection (which is, I think, almost all of us).

3. Love People. Can you love fully love people without being fully present? Do human relationships go to their deepest level in person? I think so. 2 in 5 married couples meet online today. But even those 2 in 5 couples who meet online don’t stay online…they get married. Love can be expressed online, but its fulfilment happens deepest through personal contact.

4. Create an Irresistible Experience. There is something that happens when you are in the room and in the moment that doesn’t happen watching on line. A live concert is never quite the same as watching a song on YouTube or even a concert in full HD on a kicking home theater system. Church is more than the sum of its parts…between the preaching, music, creative elements, human interaction and hall way conversations. You get much of it online, but not all of it. At least not yet. (By the way, if your church is boring, you’ve already lost the battle. Start there.)

5. Offer Offline Surprises. Do something fun in the parking lot, foyer or service that you don’t podcast. Create some fun moments. Last year we handed out an awesome Canadian treat - gourmet butter tarts – to everyone who attended on a particular long weekend. People who missed it were completely bummed.

6. Create a Culture of Serving. Online church doesn’t allow many serving opportunities. When you get up early to set up and tear down, lead a 2nd grade small group, greet people with a smile, serve on the production team, or serve meals to the homeless, somehow you find a place in service of a goal greater than yourself. Make serving guest and others outside your community part of your culture.

7. Prioritize Kids and Teens. Parents can catch a podcast or watch online, but kids really miss out when parents miss. To be with their friends who are running in the same direction, and to have another voice (small group leader) who knows their name, favourite food and hopes and dreams saying the same thing a loving parent would say, is so far unreproducible in the online world. I believe that when the parents miss church, the kids are the biggest losers. The more you prioritize families, the more families will prioritize Sundays.

The shift in our culture is probably irreversible to some extent. But you have something unique to offer – online and offline.

What are you learning about shifts in attendance and the things that you can help people with offline and online?