Encouragement’s Enemy
I think one of a leader’s key role is chief encourager. As we’ve talked about before, most people love to be encouraged. I’ve actually never met anyone who is overencouraged.
One of my roles as a leader is to encourage people. I am amazed at how often a kind word or deed goes further than I thought it would. I’m amazed at how often someone’s note, email or words can lift my spirits, so I try to reciprocate.
One of the most important things you can do as a leader is to keep encouraging people. Believe in them. Believe they can accomplish the mission. I promise you at any given moment, people are doubting themselves and doubting the future. We leaders are dealers in hope.
But I have a problem that always works against encouragement. It’s called reality. Maybe it’s my personality, or maybe it’s because I’m a leader, but I tend to see all the flaws in the system. I see all the issues in front of us. I can sometimes see the flaws in people. And if I don’t manage it well, my temptation will be to point out what’s wrong in such a way that the encouragement can evaporate.
It’s difficult to manage the tension between instilling hope in people and pointing out what part of the status quo needs to change.
While the tension never fully goes away, three things help me wrestle it down:
- Encourage the person and point out what’s wrong with the issue. The more I separate the person from the problem the more we can become allies in attacking the problem we’re all facing within the organization/system/status quo.
- Remember your words weigh more. A leader I admire once told me that he realized that a small criticism of an event might feel like a casual comment to him, but because he’s the leader it might feel like a 50 pound weight to the person he heard it.
- Motivate people the way they want to be motivated. Strangely, problems and flaws motivate me. I love to fix what’s broken and make it better. But just because pointing out problems motivates me doesn’t motivate others.
How about you? Do you struggle with this tension? What helps you encourage others well? What helps you point out weaknesses in a helpful way?